Quality Assurance Manager
Share
Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customer Experience Managers in this role get to:
Collect and analyze customer feedback: this feedback that comes through internal and external channels is collected and analyze to identify and act on every opportunity - and so that the manager can champion the voice of the customer.
Ensure compliance: with key initiatives tracking complaints reporting on status and manage projects that result in identified issues being prevented or mitigated for future customers.
Build a positive experience: cause a measurable reduction in negative comments by tracking and ensuring the dissemination of best practices that result in positive customer experience.
Qualifications :
Our most successful candidates have: -
- Creativity proactivity and have a bias for action
- Experience with marketing organizational development psychology or customer experience Exceptional project leadership skills an eye for details and good-old-fashioned common sense -
- Experience aggregating and analyzing customer feedback is preferred but prior experience collecting and analyzing information or data is a foundational requirement -
- Ability to inspire others to action and to influence without authority is absolutely necessary - Ability to create Customer Journey Maps Employee Journey Maps identify opportunities for improved process or design -
- Passion for learning/learning agile -
- Excellent written communication skills -
- Good computer skills: working knowledge of Microsoft Windows Word PowerPoint Excel - Exceptional research skills
- The ability to exude a professional demeanor and appearance -
- Attention to detail and excellent organizational skills
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Quality Assurance
- FDA Regulations
- Food Industry
- Food Safety Experience
- ISO 9001
- Quality Systems
- Food Processing
- Quality Control
- Quality Management
- QA/QC
- Selenium
- HACCP
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
