Deputy Manager Transactional Quality Pune REF82884R
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Primary Duties & Responsibilities
Responsible for driving performance to meet all Quality metrics including SLA baselining predictive SLA monitoring & reporting Drive & conduct audit compliance robust root cause remediation plans ensuring adherence to contractually binding audit targets
Deliver sampling and stratification strategy based on Compliance checks Financial processes (volume & Value mix) Errors Customer priorities & Agent performance
Lead and managed a team with average span of 15 - 20 quality analysts
Ensure continued calibration to the quality framework
Facilitate Kaizen initiatives within the team
Accountable for customer complaint resolution process
Ensure Process documentation & sign off as per ISO standards & WNS Quality Assurance Playbook
Responsible for timely & accurate reporting updates and business insights
Foster a spirit of continuous learning & collaboration across teams career development coaching & mentoring Flexible working in ANZ shift hours Desired Experience and Skills
Shift - 4:00am
Qualifications :
Graduate / Post Graduate
Overall work experience of minimum 3-4 yrs.; minimum 2-2.5 yrs. experience in Quality
Preferred experience in General Insurance or service industry in quality domain
Lean Six sigma Yellow/Green belt certified OR good understanding of Lean Six sigma concepts RCA / QC tools & mechanisms
Excellent Communication skills - written & verbal Working knowledge of Excel & PowerPoint
Should have analytical bent of mind
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Science
- Graduate Engineering
- Interior Design
- ASP.NET
- Event Planning
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
