Senior Technical Associate Application Support

As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.

Job Description

Location: RSU Tower Sukhumvit 31 Bangkok Thailand: Hybrid

Get To Know Us:

SS&C GIDS provides information processing and computer software services and products. The Companys operating segments include financial markets customer management professional services and output solutions. SS&C GIDS serves the alternative investments asset and wealth management banking and lending insurance and real estate industries.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code including jeans Centralized location 6 minutes walk from Phromphong BTS or 10 minutes walk from Sukhunvit MRT

• Your Future:Retirement Program Professional Development Reimbursement

• Work/Life Balance:Flexible Personal/Vacation Time Off Sick Leave Paid Holidays Business Leave Maternity Leave Ordination Leave

• Your Wellbeing:Medical Dental Vision Life Insurance Annual Health Check Up Employee Assistance Program Parental Leave Well-Stocked Pantry and Provident Fund Contribution

• Diversity & Inclusion:Committed to Welcoming Celebrating and Thriving on Diversity

• Training:Hands-On Team-Customized including SS&C University

• Education:Paid further education opportunities for employees who are eligible

• Extra Perks:Bonus Scheme SS&C Stock(s) Allocation for employees who are eligible

This role is responsible for providing Chorus first-line support resolving user issues and ensuring smooth operation of systems across the business.

The ideal candidate has to have strong problem-solving skills excellent communication abilities and a passion for delivering high-quality support.

What You Will Get To Do:

• Respond to Chorus related queries and incidents via ticketing systems email or phone

• Diagnose and troubleshoot application issues escalating where necessary

• Collaborate with development and Build teams to resolve bugs and implement fixes

• Maintain documentation of known issues resolutions and support procedures

• Assist with software installations updates and configuration

• Monitor system performance and report anomalies

• Participate in validation of new releases or patches

• Ensure compliance with internal SLAs and support standards

What You Will Bring:

• Proven experience in a software support or technical helpdesk role

• Familiarity with ticketing systems

• Basic understanding of software development lifecycle and ITIL principles

• Strong analytical and troubleshooting skills

• Good verbal and written communication

• Ability to work independently and as part of a team

• Customer-focused mindset with a commitment to service excellence

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#CA-SM

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ Financial Services International Limited

Human Resources Department - Talent Acquisition

6th Floor RSU Tower 571 Sukhumvit Road

North Klongton Wattana Bangkok 10110

Phone:

Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.