Marking Administrator

Manchester - UK

Monthly Salary: £ 23280 - 24000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

At AQA were committed to advancing education and were committed to our people. As the largest provider of academic qualifications in the UK we mark over 10 million exam papers each year and its our people who make this happen.

Administrator Marking Team

Permanent

Manchester:

Hybrid Working

Are you ready to play a key role in delivering accurate and timely exam results As an Administrator in the Marking team at AQA youll be part of a collaborative and dynamic team that ensures the smooth running of our marking processes. This is your opportunity to make a real impact in a role that values integrity adaptability and teamwork.

Youll support the delivery of approximately eleven million exam papers across three series each year. Youll help ensure that marking is accurate timely and compliant contributing directly to AQAs mission of delivering fair and reliable assessments for learners of all abilities.

In this role youll be responsible for:

Supporting the preparation and coordination of subject specialists (associates) to ensure timely and accurate marking

Providing excellent customer service to associates via Puzzel and CRM systems

Training and leading small groups of temporary staff during peak periods to deliver key marking processes

Youll thrive in this role if you:

Demonstrate strong organisational skills to manage multiple tasks and deadlines efficiently

Deliver excellent customer service and communicate clearly using systems like Puzzel and CRM

Stay adaptable and resilient when handling unexpected challenges

Lead and support small teams with confidence

Maintain a sharp eye for detail and a strong focus on quality

This role offers you:

Exposure to impactful work that supports learners across the country

Opportunities for growth and development within a supportive team

a working week of 35 hours

25 days annual leave with extra days at the end of December and Bank Holidays on top

A collaborative culture that values integrity and continuous improvement

The chance to contribute to meaningful change and innovation

At AQA we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyoneregardless of religion ethnicity gender identity or expression age disability sexual orientation or backgroundis valued respected and empowered to thrive. We actively promote inclusive language avoid stereotypes and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.

Application Process

To apply please submit your CV and a cover letter outlining your suitability for the role.

Application deadline: 23:59 on Monday 20 October

Interviews will be conducted in person in the Manchester office in the week beginning 27 October 2025 and will involve a task to assess your communication and attention to detail.

Onboarding will include a comprehensive induction and training programme.

#CRE23

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

Purpose:
The Marking Administrator plays a key role in ensuring the smooth and efficient delivery of the marking processes. This role involves providing high-quality administrative support to associates managing queries and maintaining accurate data. The role requires a proactive and organised approach to task management particularly during peak periods where responsibilities include training and coordinating temporary staff to meet critical deadlines. Outside of series the postholder contributes to process improvement initiatives and may support other operational teams. This is a varied and collaborative role that supports the delivery of accurate and timely results contributing to the overall success of the marking :
The Marking Team is responsible for managing and delivering approximately eleven million exam papers across three series each year. With a core team of thirty-four dedicated permanent staff supported by a large seasonal workforce during the summer they operate across three key platforms: CMI E2 and MEP.
Administrators play a pivotal role in planning and preparing for delivery monitoring progress and proactively resolving issues to ensure marking stays on track. The team demonstrates a strong sense of ownership and accountability working collaboratively to meet tight deadlines and uphold high standards.
By building trusted relationships and using data intelligently the team ensures results are delivered accurately and on time. Their work supports associates learners and internal teams and they collaborate closely with CRM and Puzzle to drive continuous improvement. The team embodies values of integrity adaptability and teamwork consistently striving to deliver a reliable and learner-focused service.

Activities:
Support the preparation and coordination of associates to ensure timely and accurate marking
Provide excellent customer service to associates via puzzel and CRM systems
Train and lead small groups of temporary staff during peak periods to deliver key marking processes
Monitor progress and escalate issues to ensure deadlines and quality standards are achieved
Contribute to departmental plans and continuous improvement initiatives
Ensuring marking activities are compliant with AQAs conditions of recognition
Contribute actively to marking-related initiatives including project work team meetings and collaborative activities that support delivery goals
Collaborate closely with internal teams such as Customer Services Associate Management Operational Data Reconciliation and Print and Logistics to ensure smooth delivery of marking processes

To be successful in this role you will need to:
.
Demonstrate strong organisational skillsto manage multiple tasks and deadlines efficiently especially during busy marking periods.
Deliver excellent customer serviceand communicate clearly with associates and internal teams using systems like Puzzel and CRM.
Stay adaptable and resilient remaining calm and flexible when handling unexpected challenges or changes.
Lead and support small teams with confidence working collaboratively to ensure smooth delivery of marking processes.
Maintain a sharp eye for detailand a strong focus on quality to ensure marking meets compliance and performance standards.
Contribute to continuous improvement actively supporting process enhancements and departmental initiatives outside of series.
Take proactive ownership of decisions assessing situations quickly and resolving issues effectively.
Work independently with confidence while also being a reliable team player who contributes positively to team goals.
Own your goals and personal development seeking feedback and opportunities to gain experience within the role.
Use strong IT skills confidently navigating multiple systems and tools to manage data solve problems and support delivery.

Required Experience:

Unclear Seniority