Technical Support Analyst – Oracle Simphony F&B Applications Support Analyst
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Technical Support Analyst Oracle Simphony F&B Applications Support Analyst
Location: Agadir
The Technical Support Analyst is responsible for 1st level support for Oracle Hospitality F&B product suite (Simphony RESMaterials Control R&A) and associated interfaces.
Join Oracle in Agadir Bay
Oracle Hospitality is creating a new Customer Support Hub in Agadir Bay Morocco and we are looking for talented professionals to be part of this exciting journey. This is your opportunity to:
- Shape the future of a world-class support center from the very beginning delivering 24x7 expertise across the Oracle Hospitality product suite.
- Work with global teams supporting leading hotels and F&B businesses across EMEA.
- Develop deep expertise in Oracle Hospitality solutions including OPERA and MICROS with continuous training and certification opportunities.
- Grow your career within Oracle one of the worlds most respected technology companies.
- Enjoy life in Agadir Bay a vibrant coastal location with strong hospitality roots and a dynamic lifestyle.
- Provide voice support to Oracle Hospitality F&B customers worldwide.
- Troubleshoot complex customer scenarios and document solutions.
- Deliver dependable and timely resolution of technical issues.
- Provide remote support delivery and problem cause analysis.
- Collaborate with colleagues to provide superior customer service.
- Log and track all cases in ICCP ticketing tool.
- Advocate for customers by ensuring timely escalation and feedback.
- Maintain familiarity with new product releases.
- Minimum 2 years IT experience installing/configuring/supporting/administering systems.
- Experience in supporting software products preferably Oracle MICROS (Simphony RES 9700 Materials Control).
- Graduate degree in technical hospitality or business field.
- Understanding of F&B operations and POS systems.
- Experience with Microsoft suite (Outlook Excel Word Project PowerPoint).
- Familiarity with operating systems (Windows Oracle VMware).
- SQL experience preferred.
- Strong desire to deliver high-quality customer service.
- Excellent communication skills in English and French
- Excellent troubleshooting and problem-solving skills.
- Ability to multitask and stay organized.
- Team player with interpersonal skills.
- Flexibility to work overtime weekends holidays and shifts.
- Cross-cultural adaptability.
- Ability to work effectively with customers and colleagues at all levels.
- Work independently or in a team environment.
- Creative problem solver thinks outside the box.
- Self-starter with initiative and drive.
- Logical methodical approach.
- Resilient under stress and able to meet deadlines.
**Note:** This role requires weekend support and shift work. 24x7 global support environment.
Qualifications
Career Level - IC1
Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
