Technical Support Analyst – Oracle Simphony F&B Applications Support Analyst

Agadir - المغرب

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت منذ أكثر من 30 يومًا

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

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ملخص الوظيفة

Description
Technical Support Analyst Oracle Simphony F&B Applications Support Analyst

Location: Agadir

The Technical Support Analyst is responsible for 1st level support for Oracle Hospitality F&B product suite (Simphony RESMaterials Control R&A) and associated interfaces.

Join Oracle in Agadir Bay

Oracle Hospitality is creating a new Customer Support Hub in Agadir Bay Morocco and we are looking for talented professionals to be part of this exciting journey. This is your opportunity to:

Shape the future of a world-class support center from the very beginning delivering 24x7 expertise across the Oracle Hospitality product suite.
Work with global teams supporting leading hotels and F&B businesses across EMEA.
Develop deep expertise in Oracle Hospitality solutions including OPERA and MICROS with continuous training and certification opportunities.
Grow your career within Oracle one of the worlds most respected technology companies.
Enjoy life in Agadir Bay a vibrant coastal location with strong hospitality roots and a dynamic lifestyle.

Duties & Responsibilities

Provide voice support to Oracle Hospitality F&B customers worldwide.
Troubleshoot complex customer scenarios and document solutions.
Deliver dependable and timely resolution of technical issues.
Provide remote support delivery and problem cause analysis.
Collaborate with colleagues to provide superior customer service.
Log and track all cases in ICCP ticketing tool.
Advocate for customers by ensuring timely escalation and feedback.
Maintain familiarity with new product releases.

Knowledge Skills & Abilities Essential

Minimum 2 years IT experience installing/configuring/supporting/administering systems.
Experience in supporting software products preferably Oracle MICROS (Simphony RES 9700 Materials Control).
Graduate degree in technical hospitality or business field.
Understanding of F&B operations and POS systems.
Experience with Microsoft suite (Outlook Excel Word Project PowerPoint).
Familiarity with operating systems (Windows Oracle VMware).
SQL experience preferred.

Other Requirements

Strong desire to deliver high-quality customer service.
Excellent communication skills in English and French
Excellent troubleshooting and problem-solving skills.
Ability to multitask and stay organized.
Team player with interpersonal skills.
Flexibility to work overtime weekends holidays and shifts.
Cross-cultural adaptability.

Abilities

Ability to work effectively with customers and colleagues at all levels.
Work independently or in a team environment.
Creative problem solver thinks outside the box.
Self-starter with initiative and drive.
Logical methodical approach.
Resilient under stress and able to meet deadlines.

**Note:** This role requires weekend support and shift work. 24x7 global support environment.

Qualifications

Career Level - IC1

Required Experience:

DescriptionTechnical Support Analyst Oracle Simphony F&B Applications Support AnalystLocation: AgadirThe Technical Support Analyst is responsible for 1st level support for Oracle Hospitality F&B product suite (Simphony RESMaterials Control R&A) and associated interfaces.Join Oracle in Agadir BayOra...

Description
Technical Support Analyst Oracle Simphony F&B Applications Support Analyst

Location: Agadir

The Technical Support Analyst is responsible for 1st level support for Oracle Hospitality F&B product suite (Simphony RESMaterials Control R&A) and associated interfaces.

Join Oracle in Agadir Bay

Oracle Hospitality is creating a new Customer Support Hub in Agadir Bay Morocco and we are looking for talented professionals to be part of this exciting journey. This is your opportunity to:

Shape the future of a world-class support center from the very beginning delivering 24x7 expertise across the Oracle Hospitality product suite.
Work with global teams supporting leading hotels and F&B businesses across EMEA.
Develop deep expertise in Oracle Hospitality solutions including OPERA and MICROS with continuous training and certification opportunities.
Grow your career within Oracle one of the worlds most respected technology companies.
Enjoy life in Agadir Bay a vibrant coastal location with strong hospitality roots and a dynamic lifestyle.

Duties & Responsibilities

Provide voice support to Oracle Hospitality F&B customers worldwide.
Troubleshoot complex customer scenarios and document solutions.
Deliver dependable and timely resolution of technical issues.
Provide remote support delivery and problem cause analysis.
Collaborate with colleagues to provide superior customer service.
Log and track all cases in ICCP ticketing tool.
Advocate for customers by ensuring timely escalation and feedback.
Maintain familiarity with new product releases.

Knowledge Skills & Abilities Essential

Minimum 2 years IT experience installing/configuring/supporting/administering systems.
Experience in supporting software products preferably Oracle MICROS (Simphony RES 9700 Materials Control).
Graduate degree in technical hospitality or business field.
Understanding of F&B operations and POS systems.
Experience with Microsoft suite (Outlook Excel Word Project PowerPoint).
Familiarity with operating systems (Windows Oracle VMware).
SQL experience preferred.

Other Requirements

Strong desire to deliver high-quality customer service.
Excellent communication skills in English and French
Excellent troubleshooting and problem-solving skills.
Ability to multitask and stay organized.
Team player with interpersonal skills.
Flexibility to work overtime weekends holidays and shifts.
Cross-cultural adaptability.

Abilities

Ability to work effectively with customers and colleagues at all levels.
Work independently or in a team environment.
Creative problem solver thinks outside the box.
Self-starter with initiative and drive.
Logical methodical approach.
Resilient under stress and able to meet deadlines.

**Note:** This role requires weekend support and shift work. 24x7 global support environment.

Qualifications

Career Level - IC1

Required Experience:

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المهارات المطلوبة

IT Experience
Problem Management
دعم سطح المكتب
Citrix
Mobile Devices
Windows
دعم العملاء
الدعم الفني
Operating Systems
الدعم الفني
استكشاف الأخطاء وإصلاحها
دعم التطبيقات

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