Technicien support N1
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
The support project is organized into 6 service centers (PLM Phase 1 PLM Phase 2 CAD CAE COD generalist)
The main activities of the mission are:
Processing digital assistance requests
- Treatment of the Numerical Assistance Requests
- Methodological monitoring to the users
- Management and follow-up of incident transferred to IT.
Bug management and testing
- Formalize and raise software bugs (scenarios and data sets)
- Run tests related to the anomalies.
- Report and follow up JIRA
Logical Security Administrator
- Manage Access Rights
- Request authorize remove and monitor user access to information systems ensuring alignment with operational needs and security policies.
- Administer Authentication Tools
- Provide manage and troubleshoot user authentication methods including passwords and digital certificates.
- Apply Security Framework Requirements
- Ensure that all user lifecycle events within the domain (onboarding departures internal transfers) are managed in compliance with the organizations Security Reference Framework (REUNIS) and current security directives.
COREE:
- Support and Guide Stakeholders
- Assist requestors in formalizing access services and new user declarations.
- Provide training to newly assigned Relationship Managers and to requestors on processes and required procedures.
- Coordinate Access and Authorization Requests
- Prepare and submit requests to the IT department for access rights site authorizations and application flow openings.
- Validate Solution Alignment
- Ensure that proposed solutions appropriately meet business needs and operational requirements.
Qualifications :
- Bac 3 Mechanics mechatronics industrial
Common tools (client tools):
- AIDE
- JIRA
- PSASM
- DocInfo
- Seculogic
- REUNIS
- GEDEX
Languages:
- French: Technical
- English: Technical
Behavioral skills:
- Good interpersonal skills
- Teamwork
- Rigorous
- Stress management
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
?? ?????????? ???????????? ???? ?????????????????????? ?????? ???? ???????????????? ALTEN is committed to meeting the expectations of its stakeholders and anticipating their requirements in the fields of innovation, R&D, and technological information systems. Founded in 1988 and pr ... View more
