Global Customer Success Manager

• Leading the overall Customer Success strategy for assigned global Life Sciences accounts ensuring the successful adoption and use of Emerson products by co-developing Success Plans with customers and marshalling Emerson resources in support.
• Engaging in proactive communication tailored to customers requirements and facilitating meetings with senior stakeholders that review progress share key insights and align on future actions.
• Establishing yourself as a trusted advisor demonstrating empathy critical thinking and active listening to understand customer needs and provide tailored solutions.
• Partnering with Emerson account team members including the Global Strategic Account Leader (GSAL) Site Account Managers (SAM) Site Success Managers (SSM) and Product Success Managers (PSM) to complete overall account strategies.
• Orchestrating a worldwide network of Sales Marketing Professional Services Product Operations and Support functions to resolve issues handle partner concerns and advise product development of potential improvements.
• Defining and reporting customer achievement of key performance indicators providing insights both internally and to customer partners.
• Championing customer needs by listening raising key insights and sharing feedback throughout the global Emerson organization.

You deliver messages in a clear compelling and concise manner adjusting content and style to meet the needs of diverse partners. You anticipate customer needs and provide services that are beyond customer expectations. You set objectives to align with broader organizational goals. You steer through the organizational maze to get things done.

• Bachelors Degree in Engineering or technical field and 10 years of experience in the Life Sciences industry
• A minimum of 8 years of relevant experience in customer success account management business development and/or a customer facing leadership role.
• Ability to travel up to 25% as required for global account engagements
• Excellent written and verbal communication skills

• MBA
• Global account leadership experience leading cross-functional teams
• Experience with delivery of software-based solutions at an enterprise scale

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.