Its your time make it matter.

At Peterson we partner with our customers to build the future. For over 85 years our peoples work has shaped the communities where we live where we raise our families and where we thrive. Petersons legacy permeates every aspect of our communities. From roads and bridges back-up power at hospitals fire-fighting concerts and moving goods; we are everywhere you look. At Peterson you dont just have a career you have a purpose.

Our family-oriented environment is built on safety winning growth and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson our family our brand and our values.

You have high expectations too.You are exceptionally motivated have outstanding skills and want your work to matter.Peterson offers competitive wages generous benefits and promotional opportunities at a family-owned and operated business.Its time to use your skills and passion to do work that matters!

Job Description

Peterson Power Systems has the immediate need for an experienced Service Administrator at our Santa Rosa CA location.

SUMMARY

The Service Administrator I performs administrative and clerical duties in support of the departments equipment service function and coordinates the departments scheduled service activities.

ESSENTIAL JOB FUNCTIONS

The following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Achieve and maintain service work in process (SWIP) service metrics ensuring work orders are closed according to company directives and guidelines working directly with Service Department Supervisors.
• Calculate and verify time card hours; enter time into system; reconcile labor recap and work closely with payroll as needed to resolve any discrepancies.
• Handle all electronic billing for the department.
• Work with electronic service operational reporting tools to ensure SWIP and other service information is maintained and updated.
• Perform data entry for all service work; open jobs as directed review and verify accuracy and completeness of work orders; make corrections as needed; update and maintain on-line system work orders; close jobs as notified.
• Establish and maintain electronic and hard copy files and filing systems; set up and maintain service reports records and schedules as needed or requested by service supervisors.
• Provide other clerical and administrative support to as may be needed such as: job quotes purchase orders and other related documents or reports requested.
• Maintain punctual regular and predictable attendance.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily safely and in alignment with Petersons core values. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or GED; and a minimum of one year of directly related experience in business administration preferably in a heavy industrial environment; or an equivalent combination of education and work experience.

Must have excellent PC and data entry skills with good knowledge of relevant software.

CERTIFICATES LICENSES REGISTRATIONS

None required.

The pay rate for this position is: $ 28.21 - 34.00. We also offer a total compensation package in addition to base salary.

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