Trading Support Middle Office Analyst
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Join our team and shape the future of trading operations. Be at the heart of global financial markets where your expertise drives operational excellence and risk reduction. Unlock your potential for career growth and mobility while making a meaningful impact. Bring your problem-solving skills and attention to detail to a fast-paced high-pressure environment. Make your mark by delivering outstanding service to our clients and stakeholders.
As a Trading Services Analyst in the Trading Services team you will serve as a vital resource for front office and client-facing stakeholders. You will act as a liaison between business technology control partners and operations ensuring smooth trade execution and resolution of inquiries. Your responsibilities include investigating issues monitoring trade flows and reconciling trades using our trading platforms and systems. You will communicate solutions effectively across multiple channels and contribute to continuous improvement efforts. We value your ability to operate in a dynamic environment and your commitment to delivering high-quality results.
Job Responsibilities
- Provide end-to-end trade flow support across all product channels globally
- Monitor ongoing support needs to address changes and gaps
- Drive continuous improvement efforts while reducing risk across all touchpoints in the trade path
- Ensure accurate and timely escalation and resolution of all inquiries
- Address ad hoc queries from operations technology and the front office
- Facilitate training for new application users
- Collaborate with business technology and operations to determine priorities schedule releases and detail requirements for future enhancements
Required Qualifications Capabilities and Skills
- Bachelors degree
- In-depth knowledge of Excel PowerPoint and Internet technologies
- Highly disciplined self-starter and able to execute assignments independently
- Team player with strong work ethic and professionalism
- Attention to detail with superior written verbal and problem-solving skills
- Excellent organizational and time management skills
- Effective communication skills with all levels of the business
- Strong capacity for operating in a flexible dynamic environment requiring creative and strategic thinking
Preferred Qualifications Capabilities and Skills
- Experience supporting front office or client-facing stakeholders
- Familiarity with trade reconciliation processes
- Prior involvement in process improvement or risk reduction initiatives
- Experience facilitating training or onboarding for new users
- Knowledge of trading platforms and systems
- Ability to manage multiple priorities in a high-pressure environment
Additional Information:
- Shift Schedule: 8PM-5AM MNL Time (Mon-Fri)
- Work Setup: Full Time Onsite
Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
