PreSales Enterprise Architect

Palo Alto, CA - USA

Monthly Salary: $ 144000 - 235000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

At Talkdesk we are courageous innovators focused on redefining the customer experience making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And we give back to our community by volunteering our time supporting non-profits and minimizing our global footprint. Each day thousands of employees customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations including Gartner and Forrester. With $498 million in total funding a valuation of more than $10 Billion and a ranking of #16 on the Forbes Cloud 100 list now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk we embrace FAST our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus Accountability Speed Talkdesker.

Focus: Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly decisively and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!

We are seeking a highly skilled Enterprise Architect to partner with our customers in shaping their technology strategy and modernizing their business applications. This is a customer-facing role where you will combine deep technical expertise in cloud architectures and back-end enterprise applications with the ability to present at the executive level.

You will work directly with customers to understand their business objectives design future-state architectures and guide them on how to integrate and modernize systems in the cloud. This role requires both hands-on technical credibility and the ability to influence and inspire executives through storytelling and thought leadership.

Youll collaborate closely with Account Executives Solutions Engineers Product and Product Marketing teams to:

Lead pre-sales technical design analyzing customer needs and recommending solutions.
Document customers present state and transition to future state.
Shape best practices around Generative AI interoperability prompt engineering and integrations.
Build and deliver hands-on demos prototypes and enablement content.
Act as a central technical resource supporting internal teams and documenting best practices.

If youre naturally curious about AI love exploring new technologies and enjoy educating others while crafting impactful business solutions we want to talk to you.

Key Responsibilities

Engage with enterprise customers to understand their business challenges IT landscapes and digital transformation goals.
Design future-state architectures that leverage cloud platforms back-end applications and integrations across ERP CRM and other enterprise systems.
Serve as a trusted advisor to customer executives bridging the gap between business strategy and technical execution.
Deliver compelling presentations architectural reviews and executive workshops that clearly articulate vision and value.
Provide architectural guidance on cloud adoption modernization scalability security and best practices.
Collaborate closely with Sales Solutions Engineering and Product teams to influence strategy and drive customer success.
Document and communicate architecture patterns standards and best practices both internally and externally.

Qualifications

10 years of experience in enterprise architecture cloud or back-end applications.
Strong background with cloud platforms (AWS Azure GCP) and enterprise integration patterns.
Expertise in enterprise systems (ERP CRM core transactional apps) and familiarity with platforms such as SAP Oracle and Salesforce.
Hands-on experience with AI/ML (predictive and generative) including LLMs A2A and MCP with the ability to communicate business value effectively.
Proficiency in programming (e.g. JavaScript Python SQL) and modern development frameworks with the ability to design rapid prototypes and demos.
Strong presentation storytelling and executive engagement skills; able to translate technical concepts into business outcomes for both technical and business stakeholders.
Customer-facing consulting or presales experience with proven ability to influence decision-making.
Broad understanding of security governance scalability and compliance in enterprise architectures.
Passion for continuous learning exploring new AI frameworks and experimenting with emerging technologies.
Important: This is not a software development role; the focus is on architecture solutioning and customer engagement.

Pay Range (OTE): $144000 - $235000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives.

Health Insurance:Medical Dental Vision Life and Disability Insurance Employee Assistance Program (EAP).

Retirement Benefits:401(k) plan

Paid Time Off:Talkdesk offers an uncapped paid time off program subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave:Employees have uncapped paid time off subject to manager approval and consistent with business needs.

Method of Application:Apply online.

Application Window: The application window is expected to close at least 10 days from the posting application was posted on 11/05/2025.

All questions or concerns about this posting should be directed to the Talent team at .

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.

Focus: Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly decisively and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!