Resource Specialist
Resource Specialist
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Job Description
Who We Are
For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.
Job Description:
Position Purpose Summary:
This position provides support and case management as well as implements programming for The Womens Shelter and Womens Transitional Housing residents.
Accountabilities:
1. Resident Support/Case Management:
Welcomes and orients residents to program and services.
Engages with community support services to determine appropriateness of referral from the perspective of the individuals need and resource referral criteria.
Conducts resident intake interviews assessments and completes follow-up tasks as determined
Responds to community and resident inquiries providing suggestions/information on appropriate resources and referrals (e.g. funding for housing)
Provides resident support through several different channels/strategies based on resident needs.
Signs agreements with residents regarding behaviour concerns and occupancy fees arrears as determined by program guidelines
Provides emergency/crisis intervention and responds accordingly (may involve conflict resolution.)
Works collaboratively with community agencies to resolve resident concerns.
Assesses and work with residents to develop SMART goals; participates in resident meetings and progress reviews.
Researches creates and presents information on programs and workshops.
Attends community agency meetings and workshops as approved by the Manager
May pack up and lift resident belongings.
May facilitate approved groups sessions with residents.
2. Administrative:
Enters and maintains data base resident case notes and other resident records as required hard or soft copy as required (e.g. referrals appointments meetings etc.); may extract data from database for statistical purposes
Supports team members in upholding best practices and service to residents and shares learnings and findings.
Completes designated reporting requirements (including month ends statistics learning summaries)
Completes paperwork as/when required (incident reports communication book etc.)
Performs administrative tasks (i.e. filing photocopying email etc.) that support program objectives and/or as delegated by supervisor
Attends and participates in meetings/events/committees (internal and external) as required.
Gathers shares and maintains up to date resource information in determined format.
Supports orients and trains volunteers and students as required.
Reviews information and forms to ensure information is correct and relevant.
Participates in annual program planning
May be required to take/prepare meeting minutes
3. Program Support
May research develop adapt and facilitate learning/skill building/educational functions including lesson plans evaluations to meet resident needs (may involve recruitment of outside agencies.)
May be required to assist with set-up/tear-down of projects workshops etc.
May be required to assist with coordination of donations and supplies.
May provide support for other position tasks.
May evaluate programs and services for quality improvement.
Performs other related duties as assigned.
WORKING CONDITIONS:
This is a regular full-time position at 35 hours per week.
Weekly schedule is Week 1 - Thursday Friday Saturday 8:00am - 6:00pm; Week 2 - Wednesday Thursday Friday Saturday 8:00am - 6:00pm
Works in a classroom setting at the Family Resource Centre at West Campus
Meets one-on-one with residents
May have to deal with aggressive and/or disruptive people. Potential of verbal and less likely physical attacks.
May be exposed to infectious diseases
Education Qualifications and Certifications:
Completion of a two-year diploma in a related social services or mental health field (i.e. social work addictions)
Incumbents with a Social Work diploma or degree must be registered with the Alberta College of Social Workers
Satisfactory Police Information Check (PIC) with Vulnerable Sector Search
Current Standard First Aid certification with Level A or C CPR from an Alberta approved training provider.
Experience and Skilled Knowledge Requirements
At least one year of prior related experience in frontline casework with an emphasis on mental health homelessness addictions or social services.
Knowledgeable about and demonstrate understanding of marginalization of the homeless.
Knowledge of concurrent/co-occurring disorders including mental health diagnosis and treatment resources.
Skills and Capabilities:
Collaborates effectively to build relationships with residents to support them to increase their strengths.
Able to help develop and implement service plans and be a strong advocate for residents.
Attention to detail problem solving and analytical skills.
Responsive to safely resolve crisis situations and respond nonjudgmentally to problematic behaviors.
Strong verbal and written communication skills to convey information to residents and community partners.
Able to effectively liaise with a range of service providers or agencies to establish and/or improve services for residents.
Attentive listening and observation of body language and continuously monitoring the environment.
Self-motivated able to work under pressure and manage time effectively prioritizing work tasks to need.
Able to multi-task
Ability to stay calm in stressful situations
Computer skills including proficiency in Microsoft Word and Excel familiarity with databases as well as keyboarding skills.
Ability to occasionally pack and lift residents belongings and engaging in recreational activities.
Teamwork to make positive contributions to the team support and back up co-workers at all times.
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
Compensation:
The target hiring range for this position is $24.00 to $30.00 with a maximum of $35.99.Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.
Required Experience:
IC
Employment Type
Full-Time
