Service Advisor Matt Bowers Hyundai (Slidell, LA)

National Automotive Training Academy

Job Location:

Slidell, LA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Service Advisor - Matt Bowers Hyundai (Slidell LA)

Own the drive. As the liaison between our guests and our technicians youll set the tone for a Hyundai-level experience-greeting diagnosing selling maintenance and repairs with confidence and closing every RO cleanly and on time. Were building a top-tier fixed ops team and need a strong customer-obsessed closer who thrives in a high-traffic shop.

What Youll Do

Be the first impression: Welcome every customer capture concerns precisely verify contact/insurance info and set accurate expectations for timeline and cost.
Write accurate repair orders: Road test when needed perform walkarounds document symptoms with clarity and translate customer concerns into tech-ready stories.
Consult and sell ethically: Use factory menus and multi-point inspections to present maintenance/repair options warranties and cost-saving alternatives; gain approvals and upsell value (Hyundai Genuine parts protection plans).
Own the clock: Build/monitor the days dispatch keep promises on ETAs and communicate proactively about supplements or parts delays.
Partner with technicians: Clarify concerns authorize tests and follow up on DTCs/TSBs; ensure notes are complete and recommendations are transparent.
Close the loop: Review all work performed explain charges line-by-line take payment schedule the next interval and deliver vehicles with five-star hospitality.
Protect the brand: Handle complaints with empathy and tact; escalate smartly while staying within policy and maintaining CSI excellence.
Keep the lane tight: Maintain an orderly service drive signage and waiting areas aligned to current promotions.

What You Bring

Associates degree in mechanics or related field preferred; equivalent hands-on experience welcomed.
Automotive service/retail experience and a strong understanding of automotive technology.
Proficiency with service lane/RO software and DMS/CRM tools.
Elite customer service interpersonal and communication skills-verbal and written.
Organized decisive and calm under pressure; able to coordinate techs parts and customers simultaneously.
Team player who can communicate clearly with technicians customers and management.
Valid drivers license with a clean record.

Where Youll Work

Matt Bowers Hyundai Slidell - 298 E Howze Beach Rd Slidell LA 70461. 1

If youre ready to turn great processes into happy customers and strong hours-per-RO apply in person

Service Advisor - Matt Bowers Hyundai (Slidell LA) Own the drive. As the liaison between our guests and our technicians youll set the tone for a Hyundai-level experience-greeting diagnosing selling maintenance and repairs with confidence and closing every RO cleanly and on time. Were building a top-...

Service Advisor - Matt Bowers Hyundai (Slidell LA)

What Youll Do

Be the first impression: Welcome every customer capture concerns precisely verify contact/insurance info and set accurate expectations for timeline and cost.
Write accurate repair orders: Road test when needed perform walkarounds document symptoms with clarity and translate customer concerns into tech-ready stories.
Consult and sell ethically: Use factory menus and multi-point inspections to present maintenance/repair options warranties and cost-saving alternatives; gain approvals and upsell value (Hyundai Genuine parts protection plans).
Own the clock: Build/monitor the days dispatch keep promises on ETAs and communicate proactively about supplements or parts delays.
Partner with technicians: Clarify concerns authorize tests and follow up on DTCs/TSBs; ensure notes are complete and recommendations are transparent.
Close the loop: Review all work performed explain charges line-by-line take payment schedule the next interval and deliver vehicles with five-star hospitality.
Protect the brand: Handle complaints with empathy and tact; escalate smartly while staying within policy and maintaining CSI excellence.
Keep the lane tight: Maintain an orderly service drive signage and waiting areas aligned to current promotions.

What You Bring

Associates degree in mechanics or related field preferred; equivalent hands-on experience welcomed.
Automotive service/retail experience and a strong understanding of automotive technology.
Proficiency with service lane/RO software and DMS/CRM tools.
Elite customer service interpersonal and communication skills-verbal and written.
Organized decisive and calm under pressure; able to coordinate techs parts and customers simultaneously.
Team player who can communicate clearly with technicians customers and management.
Valid drivers license with a clean record.