Service Advisor Matt Bowers Hyundai (Slidell, LA)
Service Advisor Matt Bowers Hyundai (Slidell, LA)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Own the drive. As the liaison between our guests and our technicians youll set the tone for a Hyundai-level experience-greeting diagnosing selling maintenance and repairs with confidence and closing every RO cleanly and on time. Were building a top-tier fixed ops team and need a strong customer-obsessed closer who thrives in a high-traffic shop.
What Youll Do-
Be the first impression: Welcome every customer capture concerns precisely verify contact/insurance info and set accurate expectations for timeline and cost.
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Write accurate repair orders: Road test when needed perform walkarounds document symptoms with clarity and translate customer concerns into tech-ready stories.
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Consult and sell ethically: Use factory menus and multi-point inspections to present maintenance/repair options warranties and cost-saving alternatives; gain approvals and upsell value (Hyundai Genuine parts protection plans).
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Own the clock: Build/monitor the days dispatch keep promises on ETAs and communicate proactively about supplements or parts delays.
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Partner with technicians: Clarify concerns authorize tests and follow up on DTCs/TSBs; ensure notes are complete and recommendations are transparent.
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Close the loop: Review all work performed explain charges line-by-line take payment schedule the next interval and deliver vehicles with five-star hospitality.
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Protect the brand: Handle complaints with empathy and tact; escalate smartly while staying within policy and maintaining CSI excellence.
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Keep the lane tight: Maintain an orderly service drive signage and waiting areas aligned to current promotions.
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Associates degree in mechanics or related field preferred; equivalent hands-on experience welcomed.
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Automotive service/retail experience and a strong understanding of automotive technology.
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Proficiency with service lane/RO software and DMS/CRM tools.
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Elite customer service interpersonal and communication skills-verbal and written.
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Organized decisive and calm under pressure; able to coordinate techs parts and customers simultaneously.
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Team player who can communicate clearly with technicians customers and management.
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Valid drivers license with a clean record.
Matt Bowers Hyundai Slidell - 298 E Howze Beach Rd Slidell LA 70461. 1
If youre ready to turn great processes into happy customers and strong hours-per-RO apply in person
Employment Type
Full Time
