Credit Control Officer

The Role

We currently have an exciting opportunity to join our specialised Credit Control and Recoveries Team!

In this position you will report to the Manager Asset Management and be responsible for a diversified Credit Portfolio working closely with our customers seeking mutually beneficial outcomes exploring financial assistance options and maintaining credit facilities in arrears.

In the role you will

• Assist members with various forms of Financial Assistance including the establishment and maintenance of tailored Hardship Agreements and Simple Arrangements managed across various types of loan facilities
• Provide expertise on specific enquiries by offering solutions and alternatives when practical
• Timely progression of delinquent loans across all key milestones and stages of the enforcement process (as applicable and necessary) ensuring ongoing adherence to regulatory requirements and related policies and procedures.
• Monitor accounts in arrears and overdrawn accounts to ensure that the correct action is implemented to guarantee that future repayments are met and the reoccurrence of delinquency is minimised
• Reducing delinquency by rectifying arrears by transferring and restricting member access to accounts
• Initiating following up and distributing funds from claims
• Action credit-related tasks in accordance with policy and procedures working closely with team members internal and external stakeholders to consistently meet all business requirements.

Qualifications :

About you

Youre a caring and customer-focused person excited to learn and grow. You value integrity especially when handling customer information. Your teamwork and commitment to improvement will help us prioritise our customers needs and satisfaction. You will: 

You are a good match if you have:

• Customer Service focus. 
• Excellent communication and relationship-building skills. 
• High-level attention to detail. 
• Strong negotiation and problem-solving abilities.
• Strong organisational and time management skills.

Additional Information :

See yourself in our team

You will join the Credit Control team a high performing group of credit professionals dedicated to supporting Beyond Bank and its members with minimising loan arrears and delinquencies exploring potential forms of financial assistance and striving to tailor strategies that seek to achieve mutually beneficial outcomes for Beyond Bank and its members.

Why work for Beyond Bank
We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples people living with disability LGBTQIA as well as culturally diverse community members to apply for our roles.

Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application recruitment selection and/or assessment process or modifications for accessibility to our locations please contact us at

And theres even more benefits:

• Additional 3 paid work-life balance days to boost your annual leave
• Paid community volunteer days to support many community charities across Australia
• Access to employee discounts health and wellbeing initiatives employee and family assistance plus more
• A flexible and diverse working environment
• Career development opportunities training and coaching

By joining Beyond Bank you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference we would love to hear from you.

What does our recruitment process look like
The process can include a phone screen video interview virtual or face-to-face interview psychometric testing and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.

Apply Now!
To find out more about Beyond Bank visit  or for more information contact

Applications close 31/10/2025

As a certified B Corp we are using our business as a force for good.

By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA ASIC Bankruptcy National Criminal History Check VEVO Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.

Remote Work :

No

Employment Type :

Full-time