Manager – Client ServicePayroll Your Payroll Department

Are you passionate about developing people and building strong teams Do you thrive in creating clarity supporting growth and keeping others energized and motivated Were looking for a Manager to join our growing firm and help lead our nine-member payroll department. 
 
In this newly redesigned role youll focus on the people side of leadershipproviding coaching training and clear communication to ensure our payroll team thrives. Youll hold regular 1:1s coordinate workflow and be the first point of contact for staff support and development. Partnering closely with our Director of Payroll who leads technical operations youll bring balance to the department by keeping the team aligned engaged and growing. Youll also serve as a key communicator with clients and vendors ensuring positive relationships and smooth collaboration. 

What Youll Do:

• Provide day-to-day leadership coaching and support for payroll team members
• Monitor and coordinate team workflow to ensure timely and accurate payroll delivery 
• Interview select and train new employees 
• Foster open communication and collaboration across the department 
• Support a culture of accountability development and continuous improvement 
• Perform monthly one-on-one meetings and quarterly conversations with all team members to guide performance address challenges and celebrate wins 
• Serve as the first point of contact for client and vendor communication ensuring issues are addressed promptly and relationships stay strong 
• Hold a seat on the payroll leadership teammeeting weekly in an EOS L10to partner with the Director of Payroll and COO on departmental goals and initiatives  

Daily & Weekly Responsibilities:

• Oversee the daily processing workflow to ensure all payrolls are processed taxes are paid bank accounts are reconciled ACH file sent and package fulfillment timely and accurately completed
• Work with vendors to resolve issues and reconcile vendor invoices
• Process voids client corrections service bureau corrections and supplemental runs
• Manage the YPD calendar so that all daily weekly monthly quarterly and annual processes are timely and accurately completed
• Create technical solutions to resolve payroll issues that arise with processing software and related technology
• Conduct weekly team meetings to address operations related issues/goals ensuring that the agenda and meeting minutes are memorialized
• Oversee client communications via isolved or Qount cover letter notes and email tag lines
• Ensure adequate staffing to complete daily processing/tax & finance needs
• Research payroll law related issues
• Assist in setting up new clients when needed
• Perform and analyze internal payroll processing audits
• Handle the daily Tax/Finance/ACH functions as backup when Tax Specialist is out
• Approve draw-down requests with banking institutions
• Approve/deny vacation requests; maintain minimal staffing needs

Qualifications :

Required:

• Proven experience in people leadership; strong track record of mentoring coaching and developing staff  
• Commitment to delivering exceptional client service with a strong desire to consistently exceed expectations and hold others accountable to the same standards
• Excellent written and verbal communication skills with the ability to convey complex information clearly  
• Demonstrated ability to coordinate workflows in a deadline-driven environment
• Solid organizational skills and the ability to keep the team focused under pressure  
• Highly adaptable to change and a strong desire to progress technologically 
• Ability to build and maintain strong relationships with internal teams (including accounting) clients and vendors while effectively communicating with stakeholders at all organizational levelsfrom entry-level staff to C-suite executives. 

Preferred:

• Bachelors degree in business accounting HR or related field; or 
• 35 years in payroll accounting or operations management 

Premium:

• Previous experience managing a multi-faceted payroll operations team
• Experience with isolved payroll platform
• CPP (Certified Payroll Professional) designation or pursuit of certification 
• Experience with EOS (Entrepreneurial Operating System) tools and practices 
• Familiarity with payroll tax laws and multi-state compliance requirements

Additional Information :

Heres a peek at whats ahead as we get to know each other:

Please note: Progression through each step of the interview process is based on fit and qualifications and is not guaranteed for all applicants. We kindly ask that you do not contact us directly regarding your application as doing so may result in disqualification.

Apply: Submit your resume for review.

Phone Screen: If we think there might be a great fit based on your resume a brief call with HR will be scheduled to learn more about you and share details about the role.

First Panel Interview: Meet with the hiring team to discuss your experience skills and alignment with our core values.

Assessments & References: Complete relevant assessments and provide professional references to help us get a full picture of your potential.

Second Panel Interview: A deeper conversation with the team to explore fit expectations and next steps.

Offer: If its a match well extend an offer and begin onboarding!

Perks of Being Part of Our Team

Compensation: Starting at $75k per year based on experience.

Benefits: We offer a competitive benefits package designed to support your health well-being and work-life balance. Benefits may include:

• Medical Dental and Vision Insurance
• Short-Term & Long-Term Disability and Life Insurance
• Cafeteria/Section 125 Plan
• Retirement/401(k): Employer match with 100% vesting on day one of eligibility
• Paid Vacation: Starting at 2 weeks available for use from day one
• Paid Personal Time (PTO): 32 hours available to use from day one
• Paid Holidays: New Years Day Memorial Day Independence Day Labor Day Thanksgiving the day after Thanksgiving Christmas Eve (if it falls during the work week) and Christmas Day

Note: Benefits are subject to change or revocation at the sole discretion of the Firm.

Equal Opportunity Employer: Kaizen CPAs Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace free from discrimination and harassment. We prohibit discrimination based on race color religion age sex national origin disability genetics veteran status sexual orientation gender identity or any other characteristic protected by law. This policy applies to all aspects of employment including recruitment hiring promotion termination leave of absence compensation and training.

Remote Work :

No

Employment Type :

Full-time