Customer Service Agent & Chat Host (Portuguese Speaking)

Come and join our Operations team in Malta as we expand into new markets! 

We are looking for a dedicated individual confident in handling multi-channel contacts and committed to delivering high-quality customer satisfaction by providing accurate resolutions in a safe positive and compliant environment. 

Main Accountabilities & Responsibilities: 

• Handle multi-channel contacts (account payments promotions and other queries) with clear professional communication aiming for first-contact resolution
• Record all interactions accurately in internal systems ensuring compliance with procedures quality standards and data protection
• Troubleshoot and resolve customer issues; escalate appropriately when necessary (Fraud Payments Safer Gambling and Compliance)
• Contribute ideas and feedback to improve processes and the customer experience
• As Bingo is one of our star products this role also includes scheduled Bingo chat-moderation slots engaging with customers while ensuring a safe welcoming and compliant environment

Qualifications :

• Native Portuguese strong English communication required & Spanish is an advantage
• Excellent communication and interpersonal skills with a professional customer-focused approach
• Strong problem-solving patience and resilience able to handle challenging situations calmly
• Comfortable multitasking and confident with computers and new systems
• Previous experience in customer service or community/chat moderation is an advantage
• High attention to detail and consistent compliance with standards and procedures
• Flexible to work in shifts including evenings and weekends

Additional Information :

Youre probably wondering outside of a fun exciting and varied role what else do you get Youll get a fantastic salary combined with some leading benefits. is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks were here for you.

Well also invest in your growth by providing development opportunities leadership training and cutting-edge industry certifications so you have the tools and resources to help you work win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made please reach out to let us know ahead of your interview. 

Youre probably wondering outside of a fun exciting and varied role what else do you get Youll get a fantastic salary combined with some leading benefits. is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks were here for you.

Well also invest in your growth by providing development opportunities leadership training and cutting-edge industry certifications so you have the tools and resources to help you work win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made please reach out to let us know ahead of your interview. 

#LI-MS1 #LI-Onsite

Youre probably wondering outside of a fun exciting and varied role what else do you get Youll get a fantastic salary combined with some leading benefits. is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks were here for you.

Well also invest in your growth by providing development opportunities leadership training and cutting-edge industry certifications so you have the tools and resources to help you work win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made please reach out to let us know ahead of your interview. 

Remote Work :

No

Employment Type :

Full-time