Senior Unified Communications Engineer

Canberra - Australia

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Location: Canberra (51 Allara St) hybrid work possible at DFATs discretion

Contract: 12 months 2 x 12-month extensions

Security Clearance: NV1

The Department of Foreign Affairs and Trade (DFAT) is seeking a highly experienced Senior Unified Communications Engineer to join the Telecommunications and Data Centre Support Section within the Infrastructure and Operational Support Branch. This role is responsible for designing implementing and maintaining Unified Communications (UC) systems and solutions to ensure secure scalable and efficient communication services across DFATs global network.

Key Responsibilities:

Identify business needs and document functional and technical requirements for UC hardware processes workflows and operating systems.
Serve as the primary technical contact for UC design and implementation ensuring alignment with security and architectural standards.
Develop UC roadmaps in collaboration with architecture and cybersecurity teams.
Support solution design and implementation for telephony collaboration platforms messaging PBX systems and voice/video conferencing.
Maintain UC systems and services including desktop and softphones mobile devices and conferencing environments.
Create and maintain policies procedures and training plans for UC administration and usage.
Research emerging technologies to inform procurement and development efforts.
Collaborate with cross-functional teams to ensure architectural consistency and security compliance.
Provide technical support for UC system upgrades and troubleshoot complex infrastructure issues.
Contribute to operational strategies and best practices to enhance system performance and reliability.

Requirements

Essential Criteria

Extensive UC Experience: Minimum of 10 years designing deploying and managing Unified Communications systems and solutions.
Stakeholder Engagement: Strong stakeholder management and client service skills with the ability to build effective relationships.
Technical Documentation: Ability to articulate technical details through comprehensive design and implementation plans.
Problem-Solving: Highly developed diagnostic and troubleshooting skills for complex UC environments.
Team Collaboration: Proven ability to work effectively as part of a multidisciplinary team.
Communication Skills: Excellent written and oral communication skills for technical and non-technical audiences.

Required Skills:

Senior Desktop Support Officer

Location: Canberra (51 Allara St) hybrid work possible at DFATs discretionContract: 12 months 2 x 12-month extensionsSecurity Clearance: NV1The Department of Foreign Affairs and Trade (DFAT) is seeking a highly experienced Senior Unified Communications Engineer to join the Telecommunications and Da...