Principal Program Manager

We are seeking a Principal Program Manager GTM/CX Portfolio to lead portfolio planning initiative prioritization and executive engagement across our global Go-to-Market (GTM) and Customer Experience (CX) organization.

This role is responsible for managing the end-to-end GTM/CX portfoliooverseeing work intake sequencing and resourcing of initiativeswhile also driving adoption of internal change management processes. You will serve as the orchestrator of executive-facing forums such as Quarterly Business Reviews (QBRs) All-Hands and leadership alignment sessions ensuring clarity accountability and measurable business outcomes.

The ideal candidate brings deep program and portfolio management expertise proven success scaling process adoption and experience driving GTM or CX transformation in a high-growth technology company.

Your Impact

A. Portfolio Management & Strategic Planning

• Lead GTM/CX portfolio planning across strategic initiatives ensuring alignment with company priorities
• Manage the work intake and prioritization process ensuring new requests are evaluated sequenced and resourced effectively
• Partner with GTM and CX leaders to define priorities allocate resources and forecast capacity
• Drive portfolio governance and provide clear visibility to executives on progress trade-offs and risks
• Develop executive-ready presentations and materials to support portfolio reviews and strategy discussions

B. Change Management & Process Adoption

• Drive adoption of internal GTM/CX change management processes
• Partner with business leaders field operations and enablement to ensure consistent use of new processes and tools
• Monitor adoption identify friction points and implement improvements to increase compliance and effectiveness
• Embed accountability and feedback loops to ensure processes deliver measurable business impact

C. Executive Alignment & Communication

• Orchestrate key executive forums including GTM/CX QBRs All-Hands and leadership alignment sessions
• Partner with functional leaders to shape agendas curate insights and ensure clarity of message to stakeholders
• Deliver crisp compelling updates to C-level executives and senior leadership on GTM/CX portfolio health and strategic outcomes
• Build strong narratives that connect portfolio initiatives to business results customer impact and field productivity

Qualifications :

Your Experience 

• Must have 12 years of program/portfolio management or strategy experience preferably in GTM or CX functions at a SaaS or enterprise technology company with Bachelors degree in relevant field.
• Strong background in portfolio planning work intake/prioritization and executive communications
• Demonstrated success driving adoption of internal processes and frameworks across large global teams
• Experience in leading change management initiatives by partnering with stakeholders to drive adoption of new processes and tools monitoring effectiveness and embedding accountability for measurable business impact
• Experience running executive forums such as QBRs All-Hands or cross-functional leadership sessions
• Proven ability to operate at both strategic and execution levels balancing detail with big-picture thinking
• Excellent communication and presentation skillsable to influence C-level executives and cross-functional stakeholders
• Strong problem-solving skills; comfortable navigating ambiguity and building clarity through structure
• Consulting background or experience in large-scale GTM/CX transformations a plus
• Located in bay area to be onsite.

Additional Information :

The Team

As part of the broader Business Transformation Office within IT this role partners deeply with GTM leadership and functional owners to deliver programs that drive top-line growth and GTM effectiveness.

Youll join a dynamic and collaborative team of strategic thinkers problem-solvers and builders who are committed to making a measurable impact across the business.

Compensation Disclosure

The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for non-sales roles) or base salary commission target (for sales/commissioned roles) is expected to be $155000 - $251000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship: Yes

Remote Work :

No

Employment Type :

Full-time