Customer Relations Representative II
Customer Relations Representative II
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The Customer Relations Representative II serves customers beyond the restaurant by handling customer recovery in a caring genuine and authentic way. This role focuses on supporting Level I Representatives on escalations and overflow volume. They also represent Raising Canes through response and recovery across all social media channels and online reviews.
Your Impact and Responsibilities:
Utilize scraping and aggregating software to review code and respond to social media and online reviews to recover Customers and protect the brand
Support Level I Representatives on high volume overflow and escalations
Coordinate with other key Restaurant Support Office teams to perform higher level tasks e.g. processing refunds corresponding with leadership on escalations and other role-specific tasks
Conduct routine quality assurance reviews to identify areas of opportunity for coaching or improving training and process documentation
Qualifications :
2 years experience in customer relations 1 as a Raising Canes customer-facing Zone Manager or Restaurant Manager or equivalent professional experience
Availability to work a full-time varied schedule including days evenings and weekends
Ability to professionally empathetically and confidently engage with customers and internal partners to de-escalate and resolve difficult situations
Detail-oriented organized and flexible for effective task management
Exceptional communication and comprehension skills auditory written and verbal Ability to work effectively and efficiently both independently and collaboratively
Proficiency in Microsoft Office: Excel PowerPoint Word and Outlook
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Terms of Use
Privacy Policy
Candidate Privacy Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
