Telehealth Technician – Licensed Practical Nurse (LPN)
Telehealth Technician – Licensed Practical Nurse (LPN)
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Salary Not Disclosed
1 Vacancy
Job Description
This position is contingent upon award.
The Telehealth Technician (LPN) enables timely Veteran-centered access to specialty and primary care services via real-time video (CVT/VVC) and store-and-forward technologies at a VA Community Based Outpatient Clinic. Working within the Patient Aligned Care Team (PACT) and under the supervision of an RN/provider the LPN prepares Veterans for telehealth encounters operates and maintains telehealth equipment and peripherals conducts clinical tasks within LPN scope supports troubleshooting and connectivity and ensures accurate documentation and privacy in accordance with VA directives and clinical standards.
- Coordinate and prepare Veterans for telehealth visits (clinic-to-clinic CVT VA Video Connect and other approved platforms); verify identity using two identifiers and obtain/verbalize consent per policy.
- Room Veterans and complete pre-visit activities: vitals pain allergies medication reconciliation targeted histories and standardized clinical reminders.
- Set up and operate telehealth carts cameras microphones and approved clinical peripherals (e.g. digital stethoscope otoscope derm camera exam camera).
- Facilitate exam workflows per provider direction ensuring appropriate visualization audio quality and clinical data capture.
- Perform LPN-level procedures (e.g. immunizations medication administration per route allowed EKGs specimen collection wound care ear irrigation) following standing orders and protocols.
- Provide patient education and whole-health coaching using teach-back; reinforce care plans and follow-up instructions.
- Escalate clinical concerns to RN/provider; assist with in-clinic emergencies per role (e.g. obtaining crash cart calling rapid response/911).
- Perform daily equipment checks software updates and log maintenance; ensure batteries are charged and peripherals are functional.
- Troubleshoot basic network/audio/video issues; collaborate with local/enterprise IT and the distant site to restore service quickly.
- Execute cleaning disinfection and high-touch surface protocols for telehealth equipment between encounters; maintain supply PAR levels.
- Coordinate with schedulers to ensure template readiness appropriate appointment types and Veteran instructions (e.g. fasting connection tests).
- Support reminder calls/messages and test calls as needed; minimize no-shows and connection failures.
- Optimize room utilization and flow to reduce cycle time and support same-day access.
- Document assessments clinical reminders and telehealth encounter details in the VA EHR (e.g. CPRS/Cerner) using approved templates; complete required telehealth-specific fields and encounter forms.
- Adhere to HIPAA/Privacy VA telehealth directives OSHA infection prevention and information security standards.
- Assist with quality assurance (e.g. equipment logs temperature logs disinfection logs) and respond to audits/tracers; report safety events and near misses.
- Completes required organizational compliance education including assigned requirements that are client-specified for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.
This list is non-exhaustive and the role holder may be required to undertake additional duties
that are not specifically listed above.
Qualifications :
Required Skills and Knowledge:
- 12 years of recent ambulatory/primary care or telehealth experience; comfort with computers audio/video and EHR workflows.
- Ability to lift/position telehealth equipment and assist patients; strong customer service and communication skills
- Solid clinical skills within LPN scope including medication safety specimen handling and infection prevention.
- Technical aptitude for operating telehealth platforms and peripherals; ability to troubleshoot common connectivity issues.
- Team-based communication de-escalation and service recovery skills; trauma-informed culturally competent approach.
- Strong organization and time management to support access throughput and accurate documentation.
Education Required:
- Current unrestricted LPN/LVN license in the state where the CBOC is located; completion of an approved practical/vocational nursing program.
- BLS (AHA) required; completion of VA Telehealth Clinical Technician (TCT) training within designated timeframe (or equivalent).
Experience Preferred:
- Prior VA/DoD or CBOC telehealth experience; familiarity with VA Video Connect (VVC) and clinic-to-clinic CVT workflows.
- Proficiency with digital exam peripherals (stethoscope otoscope derm camera) and basic network/AV troubleshooting.
- Certifications such as NHA Certified Clinical Telehealth Professional (CCTP) or equivalent; bilingual skills.
Physical Requirements:
- Sitting standing walking climbing bending/stooping kneeling twisting.
- Visual acuity. Minimal hearing loss.
- Push/pull/carry minimum 25 lbs.
Other Special Qualifications:
- Obtain medical clearance and maintain current immunizations.
- Eligibility to work in federal healthcare settings; successful background check/public trust suitability.
- Completion of required trainings.
Additional Information :
Pay range is based on several factors and may vary in addition to a full range of medical financial and/or other benefits. Final salary and offer will be determined by the applicants background experience skills internal equity and alignment with geographical market data.
Benefits Full-time positions are eligible for our comprehensive and competitive benefits package including medical dental vision and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS Government Medical Services Inc. complies with all federal state and local minimum wage laws.
International SOS Government Medical Services Inc. is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race color religion gender sexual orientation gender identity national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with the applicable federal state and local laws.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
