Summer Internship Customer Experience Analytics (Vehicle Support Center)

Requisition Summary

Job Functions / Responsibilities

• Interface with dealers and end customers to assist with business processes
• Review and analyze transactional operations to identify improvement opportunities
• Develop and update dashboards to visualize customer service data
• Analyze problems to propose data-driven business decisions
• Utilize SQL Tableau Snowflake and/or Python to provide business insights and automate processes.
• Lead or contribute to Six Sigma projects

Qualifications

• Relevant coursework or prior internship experience desired

• Excellent written and verbal communication skills

• Strong organizational and project management skills

• Self-motivation and energetic personality

• Team-oriented

• Flexibility to work in a dynamic fast-paced environment

• Ability to handle multiple priorities

• Strong PC Skills including experience with Microsoft Office Suite

Education

• Currently enrolled in an undergraduate program
• Junior or senior standing preferred

Benefits

As a U.S. PACCAR intern you have a full range of benefit options including:

• 401k with up to a 5% company match
• Sick Leave
• Medical dental and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans estate planning financial counseling and more
• Global Fortune 500 company with a wide array of growth training and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their field
• This position may offer relocation assistance benefits.

Additional Job Board Information

Wage Scale or Salary Range

The salary range for our intern positions is as follows:

• Undergraduate Students: $25.00/Hour
• Graduate Students: $30.00/Hour
• Additionally this role is eligible for the full range of benefit options listed above.

Other Information

• PACCAR Parts is an eVerify Employer.
• PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
• PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds skills and viewpoints. We believe diversity in the workplace increases innovation results in better decisions and increases employee engagement.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth Peterbilt DAF and TRP dealers around the world. This includes 20distribution centers globally that support 2300 dealerships and overcustomers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle financial and customer service fields with internationally recognized brands such as Kenworth Peterbilt and DAF trucks. PACCAR is a global technology leader in the design manufacture and customer support of high-quality light- medium- and heavy-duty trucks under the Kenworth Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines andalso provides customized financial services information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow support the staff functions of a dynamic international leader or build our excellent products and services you can develop the career you desire with PACCAR. Get started!