Dutch Speaking Customer Advisor

We are an innovative travel company dedicated to delivering exceptional experiences to customers around the globe. As part of an exciting new travel project we are expanding our customer support team in Sofia. We are looking for enthusiastic Dutch-speaking Customer Advisors who enjoy working in a dynamic multicultural environment and are passionate about providing outstanding customer service.

Position Overview

As a Dutch-Speaking Customer Advisor you will be a key point of contact for our Dutch-speaking clients assisting with inquiries bookings and other travel-related requests. This is a full-time on-site role based in Sofia Bulgaria.

The position offers competitive remuneration career advancement opportunities health and life insurance and additional benefits. Relocation support includes flight tickets to Sofia and accommodation upon arrival.

Key Responsibilities

• Handle customer inquiries via phone email and chat in fluent Dutch.

• Support customers with travel bookings changes questions and problem resolution.

• Provide accurate information about travel services policies and packages.

• Ensure high customer satisfaction by resolving issues promptly and professionally.

• Maintain detailed and accurate records of customer interactions.

• Collaborate with colleagues to enhance service quality and efficiency.

• Continuously improve knowledge of company offerings and the travel industry.

Requirements

• Fluent Dutch (both written and spoken) required.

• English proficiency at B2 level or higher.

• Prior customer service experience is advantageous but not essential training will be provided.

• Strong communication and interpersonal skills.

• Ability to work effectively in a fast-paced on-site environment.

• Basic computer literacy and the ability to navigate customer service tools.

• Strong problem-solving skills and attention to detail.

• Willingness to relocate to Sofia Bulgaria. Candidates relocating from abroad will be provided flight tickets and accommodation but no additional relocation package is offered.

What We Offer

• Competitive salary reflecting skills and experience.

• Clear career progression within the company.

• Comprehensive health and life insurance package.

• Relocation support: flight tickets and accommodation in Sofia.

• Full training and ongoing professional development.

• Supportive and multicultural work environment.

• Additional benefits as part of our employee program.

Why Join Us

This is an exciting opportunity to work in the travel industry and develop your career while living in Sofia a vibrant city with rich culture and lifestyle opportunities. Youll be part of a dedicated team working in an engaging and fast-paced environment where your skills and input are valued.