Customer Facing Supply Chain Executive

Position Snapshot

Location: Singapore

Company: Nestle Singapore

Type of contract: Permanent

Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core we are a human environment passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally as you are provided with the opportunity to make a mark and stand out as long as you seek it. With Nestle you are enabled and encouraged to grow not only as professionals but also as people.

Main Responsibilities

• Embed Customer Centricity mindset and behaviours (proactive transparent reliable accountable collaborative and resourceful) in the organization.

• Ensure relentless listening and understanding of Customers business needs and requirements.

• Mobilize the organization to drive innovative Supply Chain Solutions creating efficiencies and accelerating growth for both Nestlé and its Customers.

• Deliver a distinct competitive advantage relative to their key industry rivals by optimizing cost to serve and maximizing product availability.

Key Outputs

Develop Customer Partnership Roadmaps and Drive Fresh Products Availability

1. Establish joint KPIs long term joint business plans and inititiatives with customers through alignment of priorities and target with customers.

2. Own the Service Level metrics and drive cross-functional focus to improve performance.

3. Closely follow-up performance at the point of sales in collaboration with key customers identify improvement opportunities inside and outside Nestlé to ensure cost efficiency while maintaining service level.

4. Leverage technologies to increase visibility on downstream performance.

Establish Nestlé as a Partner of Choice

1. Relentlessly seek to understand customers needs requirements and ambitions in order to offer solutions which will eventually create value for the Customer and increase Customer satisfaction.

2. Demonstrate the right Customer centric behaviors (proactive transparent accountable collaborative reliable and resourceful) to drive a cross-functional focus on Customer satisfaction.

Nestlé Customer Experience by delivering a Consistent Differentiated and Business valuable experience to Customers (what customers will perceive from Nestlé).

and/or participate in customer satisfaction surveys/Top to Top meetings to gather insight on performance and drive market action plans.

for benchmarking opportunities with peer companies and industry bodies.