Client Relationship Manager 2025
Client Relationship Manager 2025
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Salary Not Disclosed
1 Vacancy
Job Description
Founded in 1971 IBISWorld is a global company that provides trusted industry research on thousands of industries and category data for purchasing professionals.
Our mission is simple: provide and scale valuable actionable data to the largest and most influential enterprises worldwide. To accomplish that mission weve cultivated a positive inclusive culture where people are passionate about their work and are surrounded by other kind intelligent achievers.
IBISWorlds biggest strength has always been people power. With offices in Melbourne New York Los Angeles London and Frankfurt our success has created abundant opportunities for the best and brightest to bring new ideas and fresh perspectives.
Were looking to grow our international team. If you share our mission we would love to learn more about you.
The Role
We are seeking energetic Client Relationship Managers (CRMs) with previous successful experience in account management inside sales client service or similar job roles. You will manage and grow an existing book of business while providing proactive services to ensure that we assist clients in using our data to help their businesses succeed and will be responsible for all account management activities.
You will liaise with c-suite executives to renew client contracts and will maximize revenue growth by uncovering new opportunities and by pursuing areas where other IBISWorld products meet the clients needs.
Reporting to the Client Service Division Manager you will be responsible for:
- Proactively call new and existing clients to maintain & build relationships within the company.
- Developing new contacts within your client base to spread awareness of our services.
- Utilizing various marketing tools to keep our contacts informed about IBISWorlds services.
- Developing knowledge of products through internal trainings and conversations with clients.
- Researching and understanding each clients business to identify new opportunities.
- Handling incoming client requests; problem solving as necessary.
- Logging and tracking opportunities and activities using .
- Contributing to internal discussions and brain-storming sessions.
- Negotiating and renewing client contracts to meet and exceed revenue goals.
As the successful candidate you will have:
- Previous successful experience in account management inside sales client service or similar job roles.
- Sales or account management experience with SMB or Enterprise clients
- Bachelors Degree highly advantageous
- Strong verbal (i.e. phone) and written communication skills.
- Experience calling on corporate managers and executives.
- Ability to handle a large and diverse client portfolio.
- Strong time management skills and the ability to prioritize projects.
- Positive attitude strong work ethic and team player mentality.
- Ability to work cooperatively with various internal departments.
- Outstanding organizational skills and attention to detail.
- Strong ability to work and think independently when necessary.
- Knack for balancing workloads to meet deadlines.
- Proficiency with Microsoft Office applications (Microsoft Access a plus but not req.).
Compensation: Base salary 85-95K uncapped commissions comprehensive benefits package including: 401k medical vision and dental insurance as well as commuter benefits paid vacation life and disability insurance.
In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
EQUAL OPPORTUNITY EMPLOYER
IBISWorld is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin gender gender identity sexual orientation age status as a protected veteran among other things or status as a qualified individual with disability.
If you are an individual with disabilities who needs accommodation or if you are having difficulty using our website to apply for employment please email for assistance.
Required Experience:
Manager
Employment Type
Full-Time
