Sr. Product Marketing Manager
Sr. Product Marketing Manager
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Job Description
Who we are
At Twilio were shaping the future of communications all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businessesand empower millions of developers worldwide to craft personalized customer experiences.
See yourself at Twilio
Join the team as Twilios next Sr. Product Marketing Manager.
About the job
This position is needed to support Twilio Flex and our broader customer experience strategy providing customers with insightful product marketing as we redefine Customer and Employee experiences in the age of AI.
As a Sr. PMM youll serve as a full-stack PMM partnering with R&D to refine product strategy shape our market narrative and drive meaningful product launches according to Twilios Product Development Lifecycle (PDLC). Youll also be responsible for a deep understanding of the market and customer needs in order to drive deeper adoption of Flex and Flex features through partnership with Campaigns GTM Enablement and other cross-functional teams.
Responsibilities
In this role youll:
- Build a deep understanding of our customers and user personas through research and direct engagement and use that insight to shape our go-to-market strategy and product roadmap.
- Develop compelling audience-specific messaging positioning and content that differentiates Twilio Flex innovation in the market.
- Lead cross-functional product launches working across marketing Product Sales Enablement GTM and Support teams to drive awareness demand and usage of Flex.
- Champion our customers while influencing product development and ensuring alignment with customer needs through the Twilio Product Development Lifecycle (PDLC).
- Cultivate customer advocates in partnership with Customer Marketing to drive awareness through written case studies blogs and speaking engagements.
Qualifications
Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply. If your career is just starting or hasnt followed a traditional path dont let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- You have 5 years experience in product marketing or technical marketing.
- You have worked in product marketing in the contact center or customer experience technology space.
- You are a strategic thinker--you like to build a deep domain expertise through primary and secondary research and can apply that research to develop positioning thought leadership and marketing campaigns.
- You know how to turn data into a story. You know how to turn a story into a presentation. You are able to clearly articulate complex concepts to leave a lasting impression.
- You know how to enable and educate internal audiences to drive meaningful and actionable content.
- You can get things done. We want to talk about how you manage projects.
- Bachelors degree or equivalent experience required.
Desired:
- Youve worked with technology products that target developers with cloud-based services or API solutions.
- You understand and have experience in the global market around programmable communications or related technologies.
- You have excellent written and verbal communication skills.
- Youve demonstrated an ability to influence and build effective working relationships with all levels of the organization.
- You have a good understanding of Twilios value prop and the apps that have already been built. You can build a Twilio app yourself.
Location
This role will be remote and based in Ontario.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits including competitive pay generous time off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.
The successful candidates starting salary will be determined based on permissible non-discriminatory factors such as skills experience and geographic location.
Twilio thinks big. Do you
We like to solve problems take initiative pitch in when needed and are always up for trying new things. Thats why we seek out colleagues who embody our values something we call Twilio Magic. Additionally we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So if youre ready to unleash your full potential do your best work and be the best version of yourself apply now! If this role isnt what youre looking for please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally Twilio participates in the E-Verify program in certain locations as required by law.
Required Experience:
Manager
Employment Type
Full Time
