HR Representative (Bilingual - French and English)
HR Representative (Bilingual - French and English)
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Job Description
Location : Remote
The Hershey Company
Your career. Your ownership. Together well make more Moments of Goodness.
Hershey employees get to make real impactful changes daily. We are looking for thinkers leaders and challengers people who initiate and make a true impact. Here at Hershey Canada we strike the perfect balance between autonomy and support. Our managers are equipped to foster your career aspirations and empower your growth. With resources like e-learning coaching cross-functional projects your personal and professional growth is paramount to the team. Hersheys people-focused mindset is what makes our culture so sweet.
Major Canada brands include OH HENRY! HERSHEYS KISSES BROOKSIDE POT OF GOLD JOLLY RANCHER REESES TWIZZLERS HERSHEYS SKOR CHIPITS and ICEBREAKERS.
Hershey Canada is proud of our position as Forbes Canadas Top Employer. Weve been recognized as a Greater Toronto Top Employers for the 5th consecutive year. Weve also been named as a Great Place to Work for 2024 - 2025!
At The Hershey Company were committed to making a difference in the communities where we live work and do business. This commitment dates from the earliest years of our company and is a vital part both of our heritage and of who we are today.
About the Role:
Provides support to customers across a variety of HR-related services including responding to customers questions and needs advising on HR policies and practices and executing transactions which support the customers requests. Additional responsibilities include administration regular communication research and problem solving and auditing of systems information. This is a full-time position that would adhere to Eastern Standard Time (EST) working hours.
Key Responsibilities:
- Manages employee calls / emails / mail through the ServiceNow system and/or SuccessFactors with high sense of urgency
- Educates employees on various HR-related topics including pay data changes processing HR actions policies and procedures
- Responds to employee inquires for benefit plans including determining employee eligibility and/or contribution level enrolling employees and their dependents in plans maintaining proper documentation and corresponds with employees concerning plans
- Administers HR global transactions in SAP HR and/or SuccessFactors including terminations dependent updates and employment verifications.
- Utilizes and maintains knowledge articles to ensure that processes are executed according to the global standards
- Collaborate with peers across multiple departments around the world
- Continuous improvement projects as assigned by Manager or HR Service Delivery leadership
What You Bring:
- BS degree in Human Resources or related discipline
- 1-3 years relevant Human Resources or Call Center experience
- Knowledge of HR processes and systems including SAP HR and CRM SuccessFactors and ServiceNow
- Fluency in English and French (spoken and written) is required
- Excellent customer service and communication skills supporting an ability to coach / train employees on processes and procedures
Hershey Canada is proud of being named to Forbes Canadas Best Employers 2021 List and Forbes 2021Worlds Top Female Friendly Companies. We have also been recognized as one of Greater Torontos TopEmployers for 2022 Canadas Top 100 Employers for 2022 and one of Canadas Most Admired CorporateCultures 2021.
At Hershey Canada we seek the advancement of an inclusive and respective culture by having a diverseworkforce and inclusive environment to create more Moments of Goodness for our employees and Canada extends opportunities to qualified applicants and employees regardless of race national orethnic origin colour religion age sex sexual orientation gender identity or expression marital status familystatus genetic characteristics disability or any other protected status.
We will provide accommodations throughout the recruitment selection and/or assessment process to supportdiversity equity and inclusion in our hiring. Please inform the Talent Acquisition team if you requireaccommodation in order to participate in our hiring process.
Required Experience:
Unclear Seniority
Employment Type
Full Time
