Senior Manager - Process Innovation
Senior Manager - Process Innovation
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1 Vacancy
Job Description
Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices Rocket Oversea which offers free international delivery on millions of best-selling products from Korea the U.S. and beyond.
We are looking for talents to help us lead Coupangs expansion in Taiwan. This is an exceptional opportunity to become a part of Coupangs growth in Taiwan and create a world where our customers wonder How did I ever live without Coupang
Role Overview
The Process Innovation team drives process improvement plans across the entire supply chain by analyzing internal procedures and supporting the implementation/settlement of items on the field. This team contributes to enhancing Coupangs growing competitiveness while leveraging internal processes and re-defining costs.
What You Will Do :
- Planning:Daily and weekly planning with the carriers ensuring the loads are covered according to the routing plan prepared by the carrier managers.
- TMS:Operate the Transportation Management System (TMS) for communication with carriers and internal parties. Develop and enhance the TMS together with the Product/Tech team.
- Daily Operation:Manage the ad-hoc additional loads cancellations and other unexpected situations so that the Taiwan Transport Network can commit to on-time delivery against the lowest possible costs. Work closely with internal parties to provide real-time support on all transportation-related matters.
- Reporting/Analysis:Drive reporting and analysis through tools portals and reports by using Excel PowerPoint Outlook Word TMS BI etc. Attend/arrange cadence meetings to close off the performance gap issues.
- Operation Process:Develop review and enhance the processes to continuously improve efficiency.
- Carriers Management:Build a rapport with carriers to ensure we receive top class service level. Follow up with carriers to ensure they are working according to the set expectations and agreements. This includes tracking loads and reacting to issues/warnings that the system is generating. Systematically escalate problems to the relevant carrier managers teams and follow through on the resolutions to ensure that they are delivered.
- Finance:Ensure the carriers billing is properly tracked and processed and payments made according to the commitment.
- Procurement:To introduce a new 3PL to enhance the service level at the lowest possible cost.
- Process Innovation:Collaborate with diverse teams in a rapidly growing environment and deliver insight from data analysis to enhance the decision-making.
Basic Qualifications
- Proven transportation experiences: capacity to plan and organize work for network management.
- 8 years in process enhancement project management and problem solving: ideally in logistics transportation EC fulfillment centers / warehouse environment
- University degree in a relevant discipline
- Analytical skills: can generate insights from statistics and collected information
- Effective time management skills: able to meet schedules and timelines.
- Clear communication: both orally and in writing
- Bilingual is ideal: English and Mandarin
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veterans benefits the disabled etc.) may receive preferential treatment for employment in accordance with applicable laws.
- This is a full-time regular position and includes 12 weeks of probation period; provided however the probationary period may be either skipped shortened or extended if necessary for business purposes.
- Remuneration:Monthly salary of more than NT$ 40000 (fixed or variable salary varies depending on personal qualifications or performance).
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: Experience:
Senior Manager
Employment Type
Full Time
