Consultant Conversion Risk & Resil Mgmt III Associate

In the Technology division we leverage innovation to build the connections and capabilities that power our Firm enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Risk & Resiliency Mgmt II position at the Associate level which is part of the job family responsible for identifying assessing and mitigating risks to ensure operational continuity and resilience in the face of potential threats or disruptions that could impact the organization plus management of ongoing incidents.

Morgan Stanley is an industry leader in financial services known for mobilizing capital to help governments corporations institutions and individuals around the world achieve their financial goals.

Interested in joining a team thats eager to create innovate and make an impact on the world Read on.

Fusion Response leads rapid and comprehensive Response and Recovery operations in order to minimize impact from a broad range of potentially business disrupting to significantly impacting threats and incidents from cyber and fraud to technology incidents weather events terror attacks geopolitical unrest & pandemics collaborating with partner organizations to Understand Prepare and Learn from these events.

The Enterprise Command Center (ECC) is a high-performing globally distributed team that plays a mission critical role in Incident Management Problem Management Change Management seated in the state-of-the-art Fusion Center. The ECC creates value by providing command control and communication for significant Firm-wide technology incidents in addition to providing hybrid capability for cyber security incidents and supporting the invocation of business continuity plans. The ECC drives adoption of best practices through our focus on stability and improving operational transparency across the organization.

What youll do in the role:

The role is an opportunity to manage major and severe business impacting incidents primarily involving large scale infrastructure issues by actively managing risk and coordinating real-time service restoration. As a member of our pro-active pragmatic and energetic team you are in the unique position to interact with people and teams globally across all levels of the Firm and influence decisions that have a direct impact on operational stability.

The Firm believes in a culture of learning and collaboration and therefore maintains a majority of the week onsite. A typical day would be to provide team coverage from 08:00 to 19:00 ET on a nine hour shift basis and periodic on call coverage during bank holidays and weekends on a rotational basis typically once every 10-12 weeks depending on team staffing. You would partner with the rest of the team to manage calls that focus around assessing business impact and / or technical remediation ensuring that all participating teams are focused on impact remediation and providing timely incident communications to relevant stakeholders. The position requires thinking on ones feet during high pressure situations organizational and situational awareness sound judgement and a strong analytical ability.

The role will also involve advising and consulting on processes related to Incident Management Problem Management and Change Management as well as the delivery of the other ITSM services. Following any significant incidents team members will undertake post incident reviews and follow up with the necessary stakeholders to review lessons learned and drive change that will bring additional stability to the Firm.

Outside of the role there are opportunities for educational training and communication programs in technology building relationships across IT and numerous other ways to exemplify the Firms five core values. Qualifications:
Communicate exceptionally in complex situations in both verbal and written form to all levels of the organization.

What youll bring to the role:

Crisis management skills:

• Ability to facilitate conversations with large groups of geographically dispersed stakeholders.

• Ability to thrive and maintain calm in a variety of high-stress situations.

• Ability to translate technical incidents into business terms.

• Enthusiasm to learn new technologies make new contacts and influence the way IT operates.

• Excellent organizational skills with the capability to manage multiple tasks simultaneously.

• Proven troubleshooting skills including a strong sense of commitment and drive towards incident resolution.

• Ability to develop close relationships with executives departments and leadership teams

• Understanding of the technology used in a large infrastructure environment would be advantageous (i.e. Linux Networking Servers Databases Web Infrastructure Storage Cyber).

• Understanding of data center infrastructure (i.e. Power Cooling Racking) would be advantageous.

• Understanding of ITIL IT Service Management.

• Bachelors degree or higher.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first doing the right thing leading with exceptional ideas committing to diversity and inclusion and giving back - arent just beliefs they guide the decisions we make every day to do whats best for our clients communities and more than 80000 employees in 1200 offices across 42 countries. At Morgan Stanley youll find an opportunity to work alongside the best and the brightest in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey offering some of the most attractive and comprehensive employee benefits and perks in the industry. Theres also ample opportunity to move about the business for those who show passion and grit in their work.

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Expected base pay rates for the role will be between $90000 and $150000 per year at the commencement of employment. However base pay if hired will be determined on an individualized basis and is only part of the total compensation package which depending on the position may also include commission earnings incentive compensation discretionary bonuses other short and long-term incentive packages and other Morgan Stanley sponsored benefit programs.

Morgan Stanleys goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race color religion creed age sex sex stereotype gender gender identity or expression transgender sexual orientation national origin citizenship disability marital and civil partnership/union status pregnancy veteran or military service status genetic information or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).