About the Role:

Grade Level (for internal use):

The Team: As a member of the Credit Client Services team you will serve as an expert on Credit Ratings Credit Analytics and the Market Intelligence Platform. Credit Client Services interacts with many internal teams including Commercial Product Content and Technical Support.

Responsibilities and Impact:

• You will contribute to the team and company in a substantial way by answering client queries while showcasing your vast knowledge of our tools data and the industry we cover.

• Your position is critical in helping clients navigate and extract data from the S&P Global Market Intelligence product range. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools as a Credit Client Service Associate you will be a consultant providing the best and most efficient ways for our clients to achieve quality results.

• On completion of internal training the role will also include proactively reaching out to clients to deliver training on our various product offerings. This involves developing an understanding of the clients workflow and providing tailored assistance to help clients maximize their usage of the S&P Global Market Intelligence product range.

• Respond to inquiries for ratings clients

• Provide professional timely quality support of our credit based products

• Recording accurate and timely tracking of client issues within our Client Relationship Management system

• Documentation of newly found solutions and product updates

• Collaboration with internal teams across the organization to route client concerns improvement requests and sales leads

• Staying current on existing and newly developed product offerings

Compensation/Benefits Information:

S&P Global states that the anticipated base salary range for this position is $43740.00 to $68000.00. Final base salary for this role will be based on the individuals geographic location as well as experience level skill set training licenses and addition to base compensation this role is eligible for an annual incentive bonus. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees please click here.

What Were Looking For:
Required Qualification:

• Excellent written and verbal communication and presentation skills

• Ability to multitask effectively prioritize work and pay strong attention to detail

• Available to work MST up to once a week with an 11am or 12pm EST workday start.

• Team-player mentality with collaboration and interpersonal skills

• A passion for working in the financial services industry building relationships with finance professionals and flexible to changes in a dynamic environment

• Experience with Outlook Word Excel and PowerPoint

Preferred Qualification:

• Bachelors degree in finance Business Accounting Economics or related field

• Knowledge of investments including fixed income private equity public equity ETFs mutual funds commodities

• Proficiency with Capital IQ Platform/Products especially Ratings Direct and Credit Analytics

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Required Experience:

IC