DescriptionWilliam Hill Sportsbookhas an opening for a Sports Book Manager to run its operations. Reporting to the Area Manager you will be responsible for effectively managing the operations of our sports book and fostering a high-performing welcoming environment that is focused on customer service and compliance.
What You Will Do:
- Effectively manage the day-to-day activities and business levels of the sports book: hiring scheduling training and mentoring staff and fostering an environment focused on high performance compliance and excellent customer service
- Act as an ambassador for the property to help promote sports wagering via our kiosks and mobile platforms
- Interact daily with senior leadership of our casino partner to serve as a brand ambassador to both sports book and casino patrons alike
- Manage all aspects of our sports betting equipment
- Demonstrate leadership and ensure operational effectiveness which will yield a successful operation
- Generate opportunities to maximize handle profitability and promotion of the Brand
- Ensure all customers (whether regular or infrequent) are made to feel welcome by all team members always
- Ensure betting control guidelines are adhered to within the sports book.
- Foster an environment focused on customer service and compliance.
- Develop skills and knowledge of the sports book team
- Plan and execute an effective staffing model keeping in line with an approved budget
- Direct and motivate the relevant stakeholders during planning execution and opening
- Establish and maintain effective and professional working relationships with internal and external contacts
- Promote a positive image for the company within the industry and community
- Additional duties as assigned
What You Will Need...
- 2 years of management experience in a retail environment preferably in a sports book
- Must be able to work independently with minimal supervision
- Must be confident in ones ability to assess situations and make informed decisions
- Good interpersonal communication skills
- Ability to manage relationships
- Strong problem-solving skills
- Ability to manage a diverse range of activities and effectively prioritize responsibilities
- Successfully pass all onboarding requirements necessary for this job (drug screen background etc.)
Essential Functions/Exposures:
- Must be able to stand for extended periods of time
- Must be able to lift pull or push 25 lbs.
- Must be able write for extended periods of time
- Must be able to twist bend or reach with no significant boundaries
- This position may be exposed to a smoke-filled environment
Required Experience:
Manager
DescriptionWilliam Hill Sportsbookhas an opening for a Sports Book Manager to run its operations. Reporting to the Area Manager you will be responsible for effectively managing the operations of our sports book and fostering a high-performing welcoming environment that is focused on customer service...
DescriptionWilliam Hill Sportsbookhas an opening for a Sports Book Manager to run its operations. Reporting to the Area Manager you will be responsible for effectively managing the operations of our sports book and fostering a high-performing welcoming environment that is focused on customer service and compliance.
What You Will Do:
- Effectively manage the day-to-day activities and business levels of the sports book: hiring scheduling training and mentoring staff and fostering an environment focused on high performance compliance and excellent customer service
- Act as an ambassador for the property to help promote sports wagering via our kiosks and mobile platforms
- Interact daily with senior leadership of our casino partner to serve as a brand ambassador to both sports book and casino patrons alike
- Manage all aspects of our sports betting equipment
- Demonstrate leadership and ensure operational effectiveness which will yield a successful operation
- Generate opportunities to maximize handle profitability and promotion of the Brand
- Ensure all customers (whether regular or infrequent) are made to feel welcome by all team members always
- Ensure betting control guidelines are adhered to within the sports book.
- Foster an environment focused on customer service and compliance.
- Develop skills and knowledge of the sports book team
- Plan and execute an effective staffing model keeping in line with an approved budget
- Direct and motivate the relevant stakeholders during planning execution and opening
- Establish and maintain effective and professional working relationships with internal and external contacts
- Promote a positive image for the company within the industry and community
- Additional duties as assigned
What You Will Need...
- 2 years of management experience in a retail environment preferably in a sports book
- Must be able to work independently with minimal supervision
- Must be confident in ones ability to assess situations and make informed decisions
- Good interpersonal communication skills
- Ability to manage relationships
- Strong problem-solving skills
- Ability to manage a diverse range of activities and effectively prioritize responsibilities
- Successfully pass all onboarding requirements necessary for this job (drug screen background etc.)
Essential Functions/Exposures:
- Must be able to stand for extended periods of time
- Must be able to lift pull or push 25 lbs.
- Must be able write for extended periods of time
- Must be able to twist bend or reach with no significant boundaries
- This position may be exposed to a smoke-filled environment
Required Experience:
Manager
View more
View less