Customer Service Professional
Customer Service Professional
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Salary Not Disclosed
1 Vacancy
Job Description
Is it possible to find a career you love with a global organization that supports your continued growth and success ABSOLUTELY! Where do you ask Look no further than John Hancock!
Consider joining our team as a Customer Service Representative within our continuously growing John Hancock Operations team (Life Insurance Annuities Long Term Care)
Why Great question!
- We are committed to delivering an outstanding client experience as our customer-centric focus is a critical pillar of our business strategy.
- We support the growth of our business through service excellence and a client-focused approach.
- We pride ourselves on the ability to thrive in an environment of open communication partnership and collaboration.
- We demonstrate our competitive advantage by leveraging our global scale our global capabilities and our local market focus
- Unlimited opportunity for growth and development
- Leaders who are invested in your success
- A diverse and inclusive work environment
- Emphasis on work/life balance employee recognition and community involvement
Who are we looking for
- Communicators
- Doers
- Learners
- Team Players
- Thinkers
What do we need from you
- With a passion for your customer and an obsession with doing the right thing you will bring a high level of dedication to the table and strive to meet your customers needs by providing timely accurate responses to those requesting information on products and service offerings.
- You excel in a fast-paced ever-changing environment while exhibiting a calm and professional manner
- Deliver trusted professional and reliable service to John Hancock clients and build customer satisfaction and loyalty
- Meet quality expectations to ensure a positive client experience
- Strive for first-call resolution of customer issues
- Translate scenarios that require problem resolution to positive service experiences
- Strengthen the perception of John Hancock in the marketplace
- Possess the ability to work in a team environment as well as being able to resolve issues accurately and independently
- You have exceptional technical capabilities and research skills and your attention to detail is always a priority
- You are confident in your ability to learn and apply information quickly
- Previous customer service experience in a contact center retail environment or service industry
- Knowledge of financial services would be an asset
What we offer:
- Competitive base salary and annual performance bonus
- Paid Training starting on Day 1
- Comprehensive benefits package from Day 1
- 2 weeks paid vacation along with 6 paid personal days and 5 paid sick days
- Online learning programs driven to focus your career development at your own pace
- Career growth and leadership support to achieve your goals
Ready to take the next step
Send us your application today for consideration in our upcoming New Hire Training Class!
LI-JH- JHC
#LI-JH
#LI-Remote
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
USA Texas - Full Time RemoteWorking Arrangement
Salary range is expected to be between
$32025.00 USD - $53375.00 USDIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays 3 personal days 150 hours of vacation and 40 hours of sick time (or more where required by law) each year and we offer the full range of statutory leaves of absence.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency
Company: John Hancock Life Insurance Company (U.S.A.)Required Experience:
Unclear Seniority
Employment Type
Remote
Company Industry
Key Skills
- Bidding
- Apprentice
- Bricklayer
- Airport
- Jni
- Airlines
