Customer Experience Manager
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Job Location:
Jersey, NJ - USA
Yearly Salary:
$ 75 - 80
Posted on:
10 days ago
Vacancies:
1 Vacancy
Job Summary
Launch Salesforce Service Cloud Build AI-Driven Workflows and Lead CX at a Sustainable Apparel Brand
Customer Experience Manager
Jersey City NJ (Hybrid) Full-Time Customer Experience (CX)
Quick Take
Fair Harbor is looking for a Customer Service Manager to lead our CX team launch Salesforce Service Cloud and build AI-powered workflows that elevate how we serve our customers. If you love building teams optimizing systems and delivering best-in-class servicethis role is for you!
About Us
At Fair Harbor we design sustainable high-quality apparel made for lifes adventures. Every product helps reduce plastic waste in our oceans. Join us and make a positive impact while shaping the future of customer experience.
What Youll Do
Lead Operations: Manage order flows (Shopify NetSuite Salesforce Gorgias Loop Returns) escalations and service KPIs.
Own Salesforce Rollout: Drive setup customization integration and training for Service Cloud.
Supercharge Workflows: Build AI-powered tools (chatbots guided responses automations) to boost efficiency.
Run Special Projects: Oversee B2B orders (embroidery corporate gifting) & VIP clienteling programs.
Coach the Team: Train and inspire CX agents ensuring empathy accuracy and efficiency.
What Success Looks Like
100% Salesforce adoption within 90 days
65% Tier 1 tickets resolved by AI workflows
CSAT maintained at 4.7/5
20% increase in VIP repeat purchase rate
What Were Looking For
5 years in customer service (2 in management)
Experience rolling out and optimizing CRM/service platforms (Salesforce preferred)
Strong knowledge of service workflows (ticket routing macros automation returns)
Hands-on AI/chatbot experience
Familiarity with B2B/custom orders (embroidery monogramming gifting)
Excellent project management analytical and communication skills
Why Youll Love It Here
Join a mission-driven brand making a real impact
Lead tech-driven CX transformation
Collaborative growth-focused environment
Hybrid flexibility & competitive compensation ($75000-$80000 annually)
Ready to help shape the future of customer experience at Fair Harbor
Apply today!
Required Experience:
Manager
Key Skills
- Bilingual
- Linux Administration
- Documentation
- LNG
- Entry Level Finance
About Company
ABOUT FAIR HARBOR Summer is more than a passing season—it’s a sense of ease and freedom that’s threaded throughout our lives all year long. Founded in 2014 by entrepreneur siblings Jake and Caroline Danehy, Fair Harbor embraces that summer feeling and transforms upcycled plastic bottl ... View more
