Sales Operations & Support Senior Coordinator

JoinaHigh-PerformanceCultureThatDrivesInnovationandExcellence

AtVertivwedontjusthiretalent

criticaldigital infrastructurewearescalinguptomeetthedemandsofAIdatacentersandnext-gentechnologyandweneedboldhigh-performingindividualslikeYOUtotakeustothenext level.

WhyVertiv

• High-PerformanceCulture:Weempoweryoutothinkbigexecutewith excellenceanddeliverimpact.Ourperformance-drivenmindsetrewardsthose whochallengethestatusquo50CEOAwardsaregivenannuallytorecognize toptalentmoving the needleforward.
• LeadershipWithoutLimits:LeadershipatVertivgoesbeyondjusttitlesitsaboutaccountabilitytrustandownership. Ourleadersengageanddrivewithcollaborationinnovationandcustomer-centricthinkingsettingthefoundationfor anaction-focused culture.
• Limitless Growth & Learning:We believe in continuous development. Whether throughrotational programs or high-impact projects youll have the opportunity toexpand your expertise and grow your career.
• APlaceforEveryone:OurcommitmenttoInclusionensuresthatallemployees uniquestrengthsandperspectivesarevalued.Yourvoicemattersyourgrowthis prioritized and your success is celebrated.
  

JOB SUMMARY:

This position is responsible for enhancing the customer experience and relationships and provide Sales support by overseeing significant sales order volume. The Coordinator must maintain balance between corporate policy/procedures and customers needs. It includes providing an exceptional level of customer service to allVertiv customers ordering products from Great Lakes.

Functional Expertise

Definition: The core duty of the individual that demonstrates and effectively applies depth and breadth of knowledge and skill in a technical or functional area in observable and measurable terms.

1. Reviews purchase orders all Vertiv product orders within the required turnaround time of not exceeding 24 hours.
2. Reviews CPQ quote to ensure accuracy of order versus submitted PO.
3. Processes after-invoice adjustments in a prompt manner to avoid unnecessary credit hold to customers.
4. Generate proforma invoice and Order Acknowledgement as requested.
5. Processes Return Materials Authorization in a prompt manner to avoid unnecessary credit hold to customers.
6. Performs any reporting activity or task assigned by immediate supervisor as needed or in fulfillment of and in relation to essential functions.
7. Performs milestone billing on Project Orders based on assigned Global Strategic account.
8. Ensures Order-to-Cash processes are completed efficiently.

Required/ Minimum Qualifications:

• Bachelors Degree of any 4-year course
• 3-5 years of Customer Service or Order Entry Experience
• Customer Focus
• Action Oriented
• High Attention to Detail

Time Travel Needed:

• None

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: . . Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example