Field Service Representative

This is whereyour work makes a difference.

At Baxter we believe every personregardless of who they are or where they are fromdeserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today tomorrow and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together our community is driven by a culture of courage trust and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations and we hold each other accountable for delivering exceptional results.

Here you will find more than just a jobyou will find purpose and pride.

Your Role at Baxter:

Every day Baxter Healthcare Corporation touches the lives of millions of patients and providers worldwide who rely on our essential hospital products and services. Youll discover Baxters products and therapies on nearly every floor in almost every hospital globally in clinics and in homes. Our employees are dedicated to advancing the next generation of healthcare innovations that enable outstanding patient care. Our dedication to our mission means we are there when patients and healthcare professionals need us most. As a Field Service Representative you will be integral to ensuring our products are ready for patient use. You will provide delivery removal and service support for products in service centers and customer accounts in a timely and professional manner. This role involves operating a fleet vehicle safely and maintaining direct customer contact. Cleaning disinfecting operational function checks and minor repairs of products will be encouraged.

What youll be doing

• Demonstrate a proactive approach to safety awareness and compliance attending scheduled safety meetings.
• Successfully complete all required safety and compliance learning modules on time.
• Complete medical testing promptly.
• Maintain a clean and safe work environment including 5S activities.
• Safely operate a fleet vehicle ranging from a cargo van up to a 26000-pound truck.
• Adhere to all DOT Regulations: Pre-Post Trip Inspections Hours of Service etc.
• Identify safety concerns and address them as necessary.
• Lift and carry up to 65 pounds using accurate processes including accurate safety and ergonomic procedures.
• Load unload deliver and remove wheeled medical products weighing up to 1680 pounds to and from customer accounts using appropriate processes and safety techniques.
• Maneuver medical products within Baxter service centers healthcare facilities and unassisted using appropriate processes and safety techniques.
• Secure medical products within truck beds using appropriate processes and safety procedures.
• Troubleshoot and complete minor repairs to Baxter products addressing electrical mechanical hydraulic pneumatic or cosmetic issues.
• Complete routine cleaning & maintenance procedures on various Baxter products.
• Perform pre-installation maintenance including preventive maintenance and between patient inspection and modification procedures on various Baxter products.
• Provide on-call coverage up to 24/7 including weekends and holidays possibly requiring customer account visits.
• Adapt to a constantly changing daily schedule of activities.
• Navigate various electronic devices (PC smartphone tablet etc.) the Internet and other mobile network applications to acquire and enter information.
• Complete data analysis and interpretation as required.
• Complete written/electronic documents (records reports and forms) for internal regulatory and project documentation.
• Read and understand technical bulletins pertaining to the repair and maintenance of Baxter products.
• Supply required documentation at each customer site in real-time using established protocols.
• Present information to customers and coworkers including product demonstrations participation in team meetings sharing feedback of field activities and cross-training of coworkers to complete both service center and field functions.
  

What youll Bring:

• High School Diploma or equivalent experience required.
• Previous mechanical/hands-on experience preferred.
• Previous driving/delivery experience preferred.
• Adaptability to new technologies and comfort with the Microsoft Office Suite of products.
• Valid drivers license and driving record that meets company standards and state requirements.
• Ability to acquire and maintain a DOT physical card required.
• Schedule flexibility/on-call availability.
• Occasional overnight travel may be required.
• Occasional overtime required.
• Good written and verbal communication skills.
• Ability to work independently and manage time effectively.
• Conflict resolution skills.
• Ability to read comprehend interpret analyze and apply technical information including but not limited to technical manuals technical bulletins schematics etc.
• Basic mathematical skills related to calculating/analyzing weights and measures volume distance etc.
• The noise level in the work environment is usually moderate.
• Must wear personal protective equipment including but not limited to safety shoes eye protection gloves and protective clothing. Gloves provided include both latex and non-latex materials.
• Frequently works in environments where biohazards could be present such as hospitals service centers and depots.
• Must align with Baxter infection control and Environmental Health & Safety policies.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams where fraudulent parties pose as Baxter employees recruiters or other agents and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself review our Recruitment Fraud Notice.