Service Owner
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Role Overview :
We are seeking an experienced Service Owner to support a large-scale Land Titles Registry Modernization initiative. This role will be instrumental in replacing legacy systems with modern cloud-based digital services using agile delivery practices.
The ideal candidate is process-oriented data-driven and experienced in requirements gathering analytics reporting and stakeholder engagement with a strong focus on delivering user-centric digital solutions.
Key Responsibilities :
1. Digital Service Delivery & Product Oversight
Lead product teams from discovery through design testing and implementation
Redesign operational processes to support new digital services
Define acceptance criteria and oversee User Acceptance Testing (UAT)
Prioritize requirements based on business value risk and feasibility
Resolve scope trade-offs in coordination with business stakeholders
Identify barriers to change and recommend mitigation strategies including policy and operational considerations
Support evaluation and reporting on operational efficiency outcomes and cost savings
2. User-Centered Research & Experience
Support user research activities to identify and prioritize service modernization opportunities
Focus on improving client and employee experience
Provide insights and recommendations to senior leadership and governance groups
3. Legacy System Modernization
Support development of strategic product roadmaps for long-term sustainability
Collaborate with technology partners to deliver incremental value
Conduct gap analysis and recommend strategies for replacing high-risk legacy systems
4. Agile & Digital Delivery Leadership
Champion Agile and digital-first methodologies
Lead product demonstrations and stakeholder presentations
Track and report on product progress timelines and delivery metrics
Advocate for operational changes required to support digitization initiatives
5. Data Reporting & Analytics
Define a clear data and reporting vision aligned with business objectives
Identify KPIs metrics dashboards and reporting needs
Translate business requirements into user stories for data and analytics teams
Ensure compliance with data governance privacy and regulatory standards
Requirements
Required Qualifications :
Proven experience working in Agile (SCRUM) or Hybrid delivery environments
Strong background in data analytics reporting and gap analysis
Experience leading product teams and delivering digital services
Ability to interpret and apply complex legislation regulations and policies
Hands-on experience with tools such as JIRA
Strong stakeholder engagement and communication skills
Ability to work independently and collaboratively in a results-driven environment
Project management experience in digital transformation initiatives
Required Skills:
Required Qualifications : Proven experience working in Agile (SCRUM) or Hybrid delivery environments Strong background in data analytics reporting and gap analysis Experience leading product teams and delivering digital services Ability to interpret and apply complex legislation regulations and policies Hands-on experience with tools such as JIRA Strong stakeholder engagement and communication skills Ability to work independently and collaboratively in a results-driven environment Project management experience in digital transformation initiatives
Company Industry
IT Services and IT Consulting
Key Skills
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