Lead SD Management
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Leads in this role get to: Empower the Work: Create facilitate Huddle Sessions to equip staff with fundamental skills and knowledge. Impact the bottom line: Conduct BQ / Remedial training for the folks in nesting. Also conduct floor interventions for BQ teams. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations Take the lead: Delivering new hire training for the business ensure to give a good learning experience for the new hires ensuring to equip new hires with relevant skill set to meet the production goals from the first month post nesting Should partner with quality and training manager to identify skill and knowledge gap that leads to an in stable performance trend Work with the training manager to prepare training content to run a BQ intervention for the business and Work with the training manager in catering the learning via the update management process and new launches.
Qualifications :
Qualifications Required:
- Essential: Grade 12
- Preferred: Tertiary qualification in management or relevant proven contact center experience
Attributes Required:
- Excellent Data Mining skills Ability to think outside of traditional role to evaluate business implications
- Ability to interpret data identify trends and make suggestions for improvements
- Strong verbal and written communication skills; be able to communicate in a clear constructive and professional manner
- Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
Additional Information :
Our Requirements:
- Minimum 1 year tenure in the applied role.
- Experience in managing teams and handling client.
- No Warnings/PIPs for the last 6 months ( For Internal hires).
- Less than 4% absenteeism in the last 6 months. ( For Internal hires)
- Meeting -at least- 85% of the KPls in the last 6 months ( For Internal hires).
- B2 English level
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Administrative Skills
- Facilities Management
- Biotechnology
- Creative Production
- Design And Estimation
- Architecture
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
