SATIC Ops Lead

Johannesburg - South Africa

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Management Level

Senior Manager

Job Description & Summary

At PwC our people in management consulting focus on helping clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. They work with some of the worlds largest and most complex companies to understand their unique business issues and opportunities in an ever changing environment. These individuals help create sustainable change by stimulating innovation unlocking data possibilities navigating risk and regulatory complexity optimising deals and aligning costs with business strategy to create a competitive advantage. Management consultants help the worlds most significant organisations public and private quickly become more effective. They improve the way organisations operate; manage costs; better align people process and technology initiatives; support business growth to maintain or improve competitive edge and complete market and regulatory risk assessment.

As a management consulting generalist at PwC you will play a vital role in helping clients optimise their operations improve performance and achieve strategic objectives. Your work may include analysing business data developing strategies supporting management teams collaborating across teams optimising tools and technology improving organisational performance monitoring compliance and/or managing change.

Growing as a strategic advisor you leverage your influence expertise and network to deliver quality results. You motivate and coach others coming together to solve complex problems. As you increase in autonomy you apply sound judgment recognising when to take action and when to escalate. You are expected to solve through complexity ask thoughtful questions and clearly communicate how things fit together. Your ability to develop and sustain high performing diverse and inclusive teams and your commitment to excellence contributes to the success of our Firm.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

Craft and convey clear impactful and engaging messages that tell a holistic story.
Apply systems thinking to identify underlying problems and/or opportunities.
Validate outcomes with clients share alternative perspectives and act on client feedback.
Direct the team through complexity demonstrating composure through ambiguous challenging and uncertain situations.
Deepen and evolve your expertise with a focus on staying relevant.
Initiate open and honest coaching conversations at all levels.
Make difficult decisions and take action to resolve issues hindering team effectiveness.
Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.

About PwC SATIC and the role

PwC has recently launched the South African Technology & Innovation Centre (SATIC) designed to innovate build and deploy solutions for our global clients across a range of technology and transformational needs. This role will work directly with the Business Services TowerLeadDirector to bring together the different Business Services capabilities being built in SATIC. There will also be a requirement to work closely with both the SATIC Leadership Team and the various territories who work with and plan to work with SATICin the area ofinternal firm services (from admin support through to learning and development).

Summary:

We are seeking a highly capable and strategic Operations Lead to support the Chief Technical Officer (CTO) in driving operational excellence technical program execution and cross-functional alignment. This role acts as a trusted advisor and right hand to the CTO ensuring the smooth running of the Office of the CTO enabling strategic initiatives and enhancing the effectiveness of the technology leadership team.

The ideal candidate will bring a blend of operational rigor technical understanding and executive presence to manage priorities streamline processes and drive outcomes across a dynamic and fast-paced technology environment.

Qualifications /Certifications required:

Bachelors degree in business administration operations management or related field.

Project management certification (e.g. PMP PRINCE2) isadvantageous

Experience required:

5 years operations experience in a similar role within a global business services or back-office support environment.

Proven experience supporting project implementation in a matrixed or multinationalorganizationas well as proven experience in stakeholder management.

Demonstrated ability to manage competing priorities across operational and strategic domains.

Experience of working in a professional services environment as well as globally is preferred.

Responsibilities of role:

Strategic & Operational Enablement

Serve as the operationalleadof the CTOs officemanagingthe execution ofpriorities workflows andensuring alignment of strategic priorities with execution.

Develop andmaintainoperating rhythms governance structures and reporting frameworks.

Drive the implementation of key initiatives and ensure follow-through on action items from leadership meetings.

Manage the CTOs strategic calendar ensuring prioritization of high-impact engagements.

Program & Project Oversight

Coordinate and track progress of major technology programs and transformation initiatives.

Support the CTO in preparing for executive forums board meetings and global leadership engagements.

Maintain oversight of project milestones risks and interdependencies across the technology portfolio.

Business Performance & Analytics

Monitor key performance indicators (KPIs) and operational metrics to assess the health of the technology function.

Provide insights and recommendations based on data analysis to support decision-making.

Prepare executive dashboards business reviews and performance reports.

PeopleProcessand RelationshipEnablement

Support recruitment onboarding and team development efforts across the CTOs portfolio.

Embed operational best practices and governance frameworks to ensure consistent delivery.

Foster a culture of collaboration mentorship and continuous improvement.

Build andmaintainstrong trust-based relationships with senior stakeholders across technology business services and globalterritories

Act as a connector between teams ensuring alignment collaboration and shared understanding of goals and priorities

Stakeholder Engagement & Communication

Act as a liaison between the CTO and internal/external stakeholders ensuring clear and consistent communication.

Draft communications presentations and briefing materials on behalf of the CTO.

Facilitate collaboration across product engineering security and business teams.

Governance Risk & Compliance

Support adherence to internal governance risk and compliance frameworks.

Partner with legal risk and audit teams to ensure technology operations meet regulatory and policy standards.

Desirable skill setsinclude:

Strong commercial thinking and business acumen with the ability to see the bigger picture and translate strategic thinking into a detailed operational plan

Strong analytical andorganizationalskills with the ability to understand the interaction of key business driversinterpretand make recommendations to improve business performance.

Project management and operational background withan attentionto detail and understanding of commercial dynamics

Excellent written and verbal communication able to create engaging agendasforrangeof audiences own communication plans and be confident writing communications on behalf of the leadership team.

Stakeholder engagement and cross-functional collaboration

Proficiencyin MS Office project tracking tools and business intelligence/reporting tools

Action orientated with an ability to multitask remain calm underpressureandoperatein a growing and changing environment.

Role related attributes:

Leadership & Influence

Energetic motivational andteam-oriented.

Able to challenge constructively and influence decisions.

Strategic Thinking

Strong commercial acumen and ability to translate strategy into operations.

Forward-thinking and pragmatic problem solver.

Communication & Collaboration

Excellent written and verbal communication.

Skilled in stakeholder engagement and cross-functional collaboration.

Adaptability & Resilience

Comfortable with ambiguity and change.

Action-oriented calm under pressure and able to multitask.

Integrity & Accountability

High professional standards and ethical conduct.

Results-driven and detail-oriented.

Cultural Competence

Global mindset and cultural awareness.

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship

Job Posting End Date

January 10 2026

Management LevelSenior ManagerJob Description & SummaryAt PwC our people in management consulting focus on helping clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. They work with some of the worlds lar...