Assistant Manager Operations
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Team Manager for Insurance campaign
Job Description
Lead a Team of Customer service reps to deliver world class customer experience. Coach support drive and engage with you team to deliver the best results in KPIS and SLAs
Job Description
Main purpose To lead inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPIs to increase the profitability of the business remaining committed to treating customers fairly
Responsibility
Deliver success against KPI targets and plans through effective management of people.
Create a positive learning environment that empowers and develops the Customer Service Agents.
Be a role model who participates in achieving the wider contact center overall objectives to allow for first class customer service.
Gathering information to analyze problems and generate solutions in taking the initiative by going beyond job remit and identify areas for improvement with a can do attitude
Understands the Business in that you are aware of the business strategy products service and organizational structure.
Understanding the wider implications around team engagement and how it links to the focus on reduction of attrition and absenteeism.
Organizes and plans ahead in terms of work schedules and activities to meet deadlines and quality measures whilst considering the needs of others so as to ensure that the overall goals and objectives are met
Supports others by sharing knowledge and expertise which promotes effectiveness of individual performance and how this contributes to the team goal.
Qualifications :
Matric
Remote Work :
No
Employment Type :
Full-time
Key Skills
- AutoCAD 3D
- Council
- ABAP
- Apps
- Electronics Engineering
- Clinical
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
