Chief Operations Officer, Hospitality
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Strategy & P&L Leadership
Own full P&L for the portfolio; deliver revenue targets.
Translate the group strategy into annual operating plans and property-level budgets.
Lead cost discipline (labor utilities) and CapEx prioritization with clear ROI.
Multi-Property Operations
Set and enforce operating standards (SOPs) for Rooms F&B Events Front Office Housekeeping Engineering Security.
Run weekly performance reviews with General Managers; deploy task forces to underperforming assets.
Oversee preventive maintenance asset protection and refurbishment projects.
Guest Experience & Brand
Drive service culture to achieve top-quartile Guest Satisfaction/NPS and review scores.
Standardize service recovery and VIP protocols; ensure consistent brand delivery.
Commercial & Revenue Optimization
Partner with Revenue Management/Marketing on pricing channel mix and demand generation.
Improve F&B profitability.
Scale ancillary revenue (recreation events experiences) with clear targets.
People & Culture
Build succession pipelines for GMs and department heads; champion learning hours per FTE.
Set workforce planning productivity benchmarks and incentive structures.
Foster an inclusive safety-first guest-obsessed culture.
Governance Risk & Safety
Ensure compliance with legal licensing food safety (e.g. HACCP) fire life safety and ESG standards.
Lead crisis preparedness (incident response BCM) and audit remediation.
Stakeholder Management
Report performance to the CEO/Board; manage owners reps brands and key vendors.
Represent the company with regulators community partners and tourism bodies.
Requirements
Bachelor s in Hospitality/Business (MBA preferred).
8 10 years in hospitality operations with 5 years multi-property leadership (hotels/resorts/mixed-use).
Strong command of SOP design pre-opening/opening refurbishment and asset lifecycle.
Data-driven; fluent with PMS/POS/Revenue systems and operational dashboards.
Excellent leadership negotiation and stakeholder management; bilingual ability is advantageous.
Contact: Hieu Nguyen
Bachelor s in Hospitality/Business (MBA preferred). 8 10+ years in hospitality operations with 5+ years multi-property leadership (hotels/resorts/mixed-use). Strong command of SOP design, pre-opening/opening, refurbishment, and asset lifecycle. Data-driven; fluent with PMS/POS/Revenue systems and operational dashboards. Excellent leadership, negotiation, and stakeholder management; bilingual ability is advantageous. Contact: Hieu Nguyen Due to the immense number of applicants, only shortlisted candidates will be contacted
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
