Duty Manager
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are delighted to offer an exciting opportunity for a motivated and service-driven Assistant Manager or Duty Manager to become a key part of our Front Office leadership team at Hotel Woolstore 1888 Handwritten Collection.
This part-time position offers a unique combination of front office and reservations responsibilities - ideal for a hospitality professional who thrives in a dynamic guest-focused environment. As a leader on the floor you will oversee daily hotel operations support and guide the team and help shape the guest journey from reservation through to check-out.
In this role you will:
- Oversee day-to-day hotel operations acting as the shift lead and ensuring smooth service delivery across all guest touchpoints
- Lead by example coaching and supporting the team to maintain a high standard of hospitality
- Manage guest inquiries feedback and recovery with professionalism and care
- Coordinate and manage reservations contributing to reservation accuracy and revenue optimization
- Promote clear communication and collaboration across departments
- Inspire a positive safe and productive workplace culture through active leadership and team support
- Assist with rostering operational planning and the recruitment training and development of the Front Office teams
Qualifications :
What were looking for:
- Proven leadership experience in hotel operations (2-4 years preferred) with a genuine passion for delivering exceptional guest service
- Strong interpersonal skills with the ability to connect confidently with guests colleagues and stakeholders at all levels
- A clear articulate communicator who excels at building relationships and navigating challenges with professionalism
- Adaptable and solution-focused with the ability to embrace change and remain calm under pressure
- Working knowledge of hotel management systems (e.g. Opera Cloud / PMS)
- Availability to work across a rotating roster including evenings weekends and public holidays
Additional Information :
Why work for Accor
Accor is one of the largest global hospitality businesses with over 5400 Hotels across 110 countries the career development opportunities are endless.
Benefits Your Way
- Immediate access to global accommodation and F&B discounts
- #LearnYourWay with a sophisticated modern training platform which offers a constantly expanding database of free industry focused training.
- Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion.
We are an inclusive employer and our ambition is to attract recruit and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process you are most welcome to let us know.
Remote Work :
No
Employment Type :
Part-time
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
