Guest Service Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Be available to personally assist guests and respond promptly to their requirements in line with Sofitel Luxury service expectations.
- Ensure personalised efficient luxury service is provided to all guests
- Ensure that all Check-ins and Check-outs are processed smoothly accurately and with a personal sense of welcome and farewell in line with Sofitel Standards
- Organise guest services within the Club Millésime as required;
- Concierge services within the Club Millésime
- Secretarial Services
- Co-ordinating external services
- Butler services as required
- Promote a healthy working relationship with all departments in a bid to ensure all possible information is communicated in the best interests of the guests and the hotels operations.
- Ensure all details on the registration card are transferred to the guests reservation accurately and appropriately so ensure that in future stays we are fully aware of all their needs and requests.
- Liaise with Chef/kitchen brigade to ensure service times are adhered to
- Ensure all mis-en-place is completed prior to guests arriving
- Carry out any additional duties as requested by your supervisor and/or manager.
- Ensure all details on the registration card are transferred to the guests reservation accurately and appropriately so ensure that in future stays we are fully aware of all their needs and requests.
Qualifications :
- Education:
- Diploma or degree in Hospitality Tourism or Hotel Management (preferred)
- Technical Skills:
- Proficiency in hotel Property Management Systems (e.g. Opera Fidelio PMS)
- Strong computer skills (MS Office email reservations platforms)
- Language Skills:
- Excellent spoken and written English
- Additional languages (e.g. Mandarin Arabic Japanese French) highly desirable for international guests
- Personal Attributes:
- Exceptional customer service and interpersonal skills
- Professional grooming and presentation in line with 5-star standards
- Strong attention to detail and ability to multitask in a fast-paced environment
- High level of discretion and ability to handle VIP guests
- Problem-solving skills and the ability to remain calm under pressure
Previous Experience
- Minimum 12 years experience in a front office reception or guest service role (preferably in a luxury hotel or executive lounge environment
- Experience handling VIP/club-level guests including check-in/check-out personalized service and concierge-style assistance
- Background in F&B service (e.g. lounge or club operations) is an advantage as executive lounges often provide food and beverage offering
- Demonstrated ability to manage guest profiles preferences and special requests to deliver tailored service
- Previous experience in cashiering reservations and night auditing (desirable but not essential)
Additional Information :
Additional Information
Joining our team will unlock generous local national & international industry benefits on accommodation dining travel wellbeing & more. You will thrive in a fast-paced collaborative work environment and be a part of the Hotels future success. We offer discounted city parking complimentary dry cleaning progressive leave policies (including 10 weeks parental leave) and unlimited development opportunities as you learn from industry experts with international leader in Hospitality - Accor. We genuinely care about your success and want to help you grow on your journey with us.
If this sounds like the right opportunity for you a new challenge in 2025 we look forward to finding out more about you and invite you to apply!
Remote Work :
No
Employment Type :
Casual
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
