Card Disputes Automation Manager

Salary Ranges: 11800 SGD Monthly RSUs

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the worlds first platform to offer true multi-currency banking and they can spend every day using our Wise debit card. 

The Spend OPS team is part of Spend squad whose mission is: reliable convenient & eventually free to spend anywhere in the world;  

By now we have a well organised operational team who work very closely with our dedicated engineering and product teams across offices in three continents. We partner with the card schemes and other relevant product engineering and operational teams in Wise to get things done. 

As a Card Disputes Automation Manager you will be responsible for overseeing the operational aspects of dispute management processes with a focus on driving automation initiatives to enhance efficiency accuracy resolution and compliance. This role bridges the gap between product technical automation solutions and day-to-day dispute resolution activities ensuring seamless execution and continuous improvement. 

Heres how youll be contributing:

• Supervise the end-to-end dispute resolution process ensuring timely and accurate processing.
• Lead operational efforts to implement and optimize automation solutions for dispute handling including chargeback process.
• Coordinate with product and external partners (schemes) to enhance dispute workflows.
• Monitor dispute queues identify bottlenecks and implement process improvements.
• Ensure compliance with schemes regulations industry standards and security protocols.
• Manage dispute escalation processes and stakeholder communication.
• Provide training support and guidance to operational teams on automation tools and best practices.
• Analyze dispute data to identify trends risks and opportunities for automation.
• Develop and track KPIs to measure the efficiency and effectiveness of dispute automation operations.

Operational Skills Set required:

• Develop and implement a strategy for continuous improvement in operational automation.
• Strong Data analysis and reporting skills.
• Process mapping and improvement methodologies (e.g. Lean Six Sigma).
• Manage and develop a team responsible for operational automation.

Skills Nice to have:

• Good understanding of card dispute lifecycle chargebacks and fraud management.
• Experience with dispute management platforms and case tracking systems.
• Understand compliance requirements with all card networks (e.g. Visa Mastercard) regulations and scheme requirements.

Qualifications :

A bit about you:

Automation & Technology Skills:

• Experience with declarative rules engines and business process automation platforms.
• Ability to define configure and maintain business logic using a domain-specific language.
• SQL knowledge to perform data analysis and create reports using BI tools.

Leadership & Soft Skills:

• Excellent communication and stakeholder management.
• Proven problem-solving and decision-making abilities.
• Ability to lead cross-functional teams and manage multiple priorities.
• Change management skills to drive continuous process improvement.

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

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Remote Work :

No

Employment Type :

Full-time