Technical Support Specialist (ISPMSP)
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Job Location:
Manila - Philippines
Monthly Salary:
42000 - 42000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Schedule:
- 40 hours per week
- Monday to Friday 8AM to 4:30PM New Zealand (NZST)
- Including a 30 minute unpaid break
Join a dynamic technology company operating dual business lines as both an Internet Service Provider and Managed Service Provider across New Zealand and Fiji. This growing organization is at the forefront of delivering cutting-edge IT solutions and internet services to businesses throughout the Pacific region. With a strong Microsoft-focused environment and plans for significant expansion you ll be part of an innovative team that s scaling rapidly and making a real impact in the technology sector.
This is an exciting opportunity to work as a frontline technical expert in a fast-paced technology-driven environment where your expertise directly impacts customer satisfaction and business growth. You ll be supporting customers across both ISP and MSP service offerings working with the latest Microsoft technologies and collaborating with a skilled technical team. This role offers excellent growth potential as the company plans to expand the technical support team to 2-3 specialists providing opportunities for career advancement and skill development in a supportive remote work environment.
- Provide exceptional customer support through company portal and emerging chat systems
- Manage and respond to customer emails and technical tickets using Autotask
- Collaborate with internal technical teams to resolve complex customer issues
- Configure and troubleshoot networking equipment including routers and network infrastructure
- Deliver comprehensive support across both ISP and MSP service portfolios
- Maintain detailed documentation and ensure proper housekeeping of all support activities
- Provide professional phone and email support to customers
- Adapt to new tools and systems while following established procedures
- Proven experience with Microsoft 365 environment and ecosystem
- Strong foundation in networking concepts including TCP/IP protocols
- Hands-on experience configuring routers and network equipment
- Previous technical support or customer service experience in IT sector
- Excellent written and verbal communication skills
- Ability to quickly learn new toolsets and follow detailed instructions
- Strong problem-solving and troubleshooting capabilities
- Self-motivated with ability to work effectively in remote team environment
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
Advanced proficiency in QuickBooks Online HR experience with an AU-based client/company Strong understanding of Australian bookkeeping practices, including BAS Excellent communication and documentation skills Detail-oriented, self-managed, and highly organized Ability to proactively identify and solve problems Previous experience supporting trade businesses is a strong advantage Independent Contractor Perks Permanent remote role with a collaborative team culture Opportunity to make a meaningful impact on business growth and stability Access to backup support and documented processes for smooth operations Be part of a company that values proactive communication and reliability Immediate hiring ZR_24527_JOB
Company Industry
Specialty Trade Contractors
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
