Customer Care Representative
Share
Job Location:
Makati City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
We are a world-leading smart mobility SaaS company with oversubscribers across 23 countries and we are looking for a Customer Service Agent to join our team. Our teams are collaborative vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility
- Maintaining a positive empathetic and professional attitude toward customers always.
- Explain the different applications on our platform to customers and enhance Cartracks position as the technology partner of choice.
- Train customers on how to derive the most value from our Software-as-a-Service platform.
- Ensure customer satisfaction and provide professional customer support.
- Acknowledge and resolve customer complaints whilst ensuring they are always in the loop.
- Responding promptly to customer inquiries and communicating with customers through various channels.
- Providing feedback on the efficiency of the customer service process.
- Identify opportunities to sell additional services and or Cartrack software applications to clients.
- Compile daily efficiency and productivity reports.
Requirements
- Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
- Experience in customer service
- Proficient in English
- Tech-savvy and computer literate
- Excellent communication and interpersonal skills
- Hands-on and a positive attitude
- Team player with a high level of energy and able to work independently.
- Amenable to working a day-shift schedule
- Willing to report on-site in Poblacion Makati City
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Cartrack is a leading global provider of data analytic solutions for mobile asset management, asset recovery and workforce optimisation based on a proven Software-as-a-Service platform. Cartrack ranks among the 10 largest telematics companies globally. With an active subscriber base o ... View more
