Pharmacy Support Specialist
Pharmacy Support Specialist
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USD 5 - 5
1 Vacancy
Job Description
This is a remote position.
Role Name: Pharmacy Support Specialist
Schedule:
- Part-time (40 hours per week)
- Monday to Friday 8am to 5pm with 1 hour of unpaid break
- Client Timezone: Central Time (Chicago area)
Client Overview
Join a thriving independent pharmacy that prioritizes exceptional patient care and community health. This established healthcare business serves patients throughout the Chicago area combining traditional pharmacy services with modern technology solutions. The pharmacy maintains strong relationships with patients and healthcare providers creating a supportive environment where your work directly impacts patient health outcomes. As part of a growing operation with expansion plans you ll have the opportunity to help shape the future of this healthcare business while building meaningful connections with patients and medical professionals.
Job Description
This exciting healthcare support role combines the precision of prescription processing with the personal touch of patient care communication. You ll serve as a vital link between patients healthcare providers and pharmacy operations ensuring seamless medication management and exceptional customer service. Working with cutting-edge VoIP technology and pharmacy management systems you ll handle both administrative tasks and direct patient interaction making a real difference in people s health and well-being. This position offers the unique opportunity to develop expertise in healthcare operations while maintaining the flexibility of remote work with potential for professional growth as the business expands.
Responsibilities
- Process prescriptions and manage prescription-related administrative workflows with attention to detail and accuracy
- Provide exceptional customer service by answering incoming patient calls through advanced VoIP phone systems
- Proactively communicate with patients via outgoing calls to update them on medication status pickup readiness and important prescription information
- Coordinate with healthcare providers and doctor s offices to obtain necessary prescription information and provide updates as needed
- Navigate and utilize pharmacy management software systems through secure remote access
- Handle patient inquiries with professionalism and empathy ensuring positive healthcare experiences
- Support daily pharmacy operations during critical early morning hours when administrative tasks are prioritized
- Transition seamlessly between administrative duties and patient communication throughout the workday
Requirements
- Excellent English communication skills with clear articulation for professional patient and healthcare provider interactions
- Healthcare or medical terminology experience preferred with willingness to learn pharmacy-specific processes
- Comfort working with pharmacy management software VoIP systems and remote access technologies
- Reliable high-speed internet connection to ensure seamless system access and crystal-clear phone communications
- Professional phone manner and customer service orientation for patient-facing interactions
- Strong attention to detail and accuracy essential for prescription processing and patient safety
- Self-motivated and reliable work style suitable for remote healthcare support role
- Commitment to patient confidentiality and healthcare privacy standards
Excellent English communication skills with clear articulation for professional patient and healthcare provider interactions Healthcare or medical terminology experience preferred, with willingness to learn pharmacy-specific processes Comfort working with pharmacy management software, VoIP systems, and remote access technologies Reliable high-speed internet connection to ensure seamless system access and crystal-clear phone communications Professional phone manner and customer service orientation for patient-facing interactions Strong attention to detail and accuracy, essential for prescription processing and patient safety Self-motivated and reliable work style suitable for remote healthcare support role Commitment to patient confidentiality and healthcare privacy standards
Employment Type
Full Time
