Customer Support Representative
Customer Support Representative
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USD 4 - 4
1 Vacancy
Job Description
This is a remote position.
Schedule: Monday to Friday flexible between 9:00 AM 6:00 PM Melbourne (AEST)
Join a luxury fashion e-commerce startup that s committed to providing exceptional customer service as a key market differentiator. This innovative company is launching a global platform featuring high-end brands and premium fashion with a philosophy that personal human customer service sets them apart from competitors relying on automated chatbots. The business is built for international expansion with sophisticated technology that supports multiple currencies languages and localized customer experiences across different markets.
You ll be the voice of a premium luxury fashion brand providing personalized customer support that reflects the high-end nature of the products and clientele. This role offers the opportunity to work with discerning customers purchasing luxury fashion items while providing white-glove service that builds customer loyalty and satisfaction. You ll be instrumental in creating positive customer experiences that differentiate the brand in a competitive luxury e-commerce market with potential for growth into 24 7 operations as the business expands internationally.
- Handle inbound customer service calls during business hours with professionalism and luxury brand standards
- Provide comprehensive support for order inquiries returns exchanges and general customer questions
- Navigate and utilize Shopify backend systems to process returns and manage customer accounts
- Follow established procedures and knowledge base to ensure consistent high-quality customer service
- Resolve customer issues efficiently and escalate complex problems to appropriate team members
- Maintain professional communication that reflects the premium positioning of the luxury brand
- Support international customers as the business expands to new markets
Requirements
- Proven experience in customer service or call center operations preferably in retail or luxury goods
- Excellent verbal communication skills with a professional friendly phone manner
- Familiarity with the Shopify platform and e-commerce operations strongly preferred
- Ability to work independently while following established procedures and protocols
- Understanding of luxury retail customer expectations and high-end service standards
- Comfortable working with international customers and diverse cultural backgrounds
- Strong problem-solving skills and patience in handling customer concerns
Benefits
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
Proven experience in customer service or call center operations, preferably in retail or luxury goods Excellent verbal communication skills with a professional, friendly phone manner Familiarity with the Shopify platform and e-commerce operations strongly preferred Ability to work independently while following established procedures and protocols Understanding of luxury retail customer expectations and high-end service standards Comfortable working with international customers and diverse cultural backgrounds Strong problem-solving skills and patience in handling customer concerns
Employment Type
Full Time
