Service Support Analyst
Service Support Analyst
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1 Vacancy
Job Description
Join a High-Performance Culture That Drives Innovation and Excellence
At Vertiv we dont just hire talentwe cultivate leaders who drive innovation and engage teams to push the limits of whats possible. As a global leader in critical digital infrastructure we are scaling up to meet the demands of AI data centers and next-gen technologyand we need bold high-performing individuals like YOU to take us to the next level.
Why Vertiv
- High-Performance Culture: We empower you to think big execute with excellence and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
- Leadership Without Limits: Leadership at Vertiv goes beyond just titlesits about accountability trust and ownership. Our leaders engage and drive with collaboration innovation and customer-centric thinking setting the foundation for an action-focused culture.
- Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects youll have the opportunity to expand your expertise and grow your career.
- A Place for Everyone:Our commitment to inclusion ensures that all employees unique strengths and perspectives are valued. Your voice matters your growth is prioritized and your success is celebrated.
POSITION SUMMARY
The Service Support Analyst is an entry-level professional responsible for providing administrative and operational support to Vertivs Offering Team. This role focuses on routine tasks that ensure smooth daily operations accurate documentation and timely responses to internal stakeholders.
Working under direct supervision the analyst applies basic concepts and established procedures to manage communication channels maintain offering-related data and support the preparation of standard materials. They will also contribute to core offering-related tasks as well as straightforward projects and initiatives with guidance while playing an active role as part of the team on larger projects and initiatives.
This role is essential in enabling the Service Support Senior Analyst and Offering Managers to dedicate more time to research analysis and strategic initiatives while ensuring that operational and project-related activities are executed efficiently.
RESPONSILITIES
- Maintain and update offering documentation including scopes of work technical specifications and sales-enablement materials ensuring accuracy and accessibility.
- Support order configuration forms and processes in Oracle CPQ or other systems to ensure consistency and operational integrity.
- Contribute to the implementation and testing of new configurations or system updates collaborating with stakeholders under guidance.
- Perform routine data checks to identify discrepancies or opportunities for improvement escalating issues to senior team members as needed.
- Maintain a centralized database of offering information to ensure version control transparency and easy stakeholder access.
- Collaborate with cross-functional teams including IT Sales Application Engineering and Customer Service to support operational excellence.
- Provide administrative and task-level support on projects led by senior team members.
- Document and support resolution of offering-related challenges escalating when necessary to maintain smooth operations.
- Perform other related duties to drive operational efficiency and enable the Offering Teams strategic priorities.
QUALIFICATIONS:
- Minimum of 1-2 years of professional experience preferably in administrative support customer service business operations or engineering.
- Preferably with some understanding of business processes or organizational workflows.
- Exposure to working with cross-functional teams or handling internal stakeholder requests is an advantage but not required.
- Excellent verbal and written communication skills.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Demonstrated ability to build strong working relationships across cross-functional and geographically dispersed teams.
- Bachelors degree (BA or BS) in Business Administration Information Systems Engineering or a related field preferred.
- Equivalent work experience in administrative customer service operations or related support roles may be considered in place of a degree.
- Proficient in Microsoft Office Suite (Excel Outlook Word PowerPoint).
- Experience with CRM systems (e.g. Oracle Sales Cloud) and CPQ tools (e.g. Oracle CPQ) is highly desirable.
- Strong attention to detail and eagerness to develop data analysis skills.
- Comfortable learning to work with configuration tools internal databases and system documentation.
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Developing analytical skills with the ability to troubleshoot issues identify root causes and support process improvements.
- Detail-oriented with a focus on maintaining data accuracy and consistency.
- Self-motivated and proactive with a willingness to take ownership of tasks and drive them to completion.
- Collaborative team player who contributes to shared goals and supports a high-performance culture.
- Comfortable providing backup support and taking on additional responsibilities as needed.
- Developing the ability to work independently on moderately complex tasks with minimal supervision
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
Required Experience:
IC
Employment Type
Full Time
