Guest Experience Attendant

Oaks Wellington Hotel are looking for a part-time Guest Experience Attendant who is passionate about providing excellent customer service to join the team. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay from smooth check-ins and check-outs to insights on the local attractions and eateries you will be remembered for your superb customer service and positive energy. You will have the opportunity to assist within Food & Beverage Operations.

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests colleagues and stakeholders across various channels including in-person phone and email to provide exceptional service.
• Oversee the accurate processing of guest reservations updates and special requests utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay offering prompt assistance resolving issues and providing personalised recommendations to enhance their experience.
• Assist with food and beverage service in our café bar or during in-room dining including set up and pack down breakfast or function areas as required

Further Shift Details (subject to change):

• Part-time position minimum 24 hours per week
• Rotating roster across Monday to Sunday
• Shift times scheduled across a 24-hour operation
• Additional shifts may be available within the restaurant as required
• Immediate start available

Qualifications :

Successful candidates will have:

• Demonstrated background in delivering high-quality service within a hotel hospitality or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
• Maintains a polished and professional presentation reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule including the ability to work weekends public holidays and varying shifts to meet operational requirements.

Additional Information :

At Minor Hotels we value our people as the heart of our success. Joining Minor means youll enjoy a rewarding package designed to support your professional growth wellbeing and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400 top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation collaboration and personal growth.

Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.

Remote Work :

No

Employment Type :

Part-time