General Manager
General Manager
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Job Description
Kendrick Recruitment is seeking an experienced and dynamic General Manager to lead operations at a luxury lodge in Namibia. The successful candidate will be responsible for delivering exceptional guest experiences ensuring operational excellence and maintaining the highest standards of service sustainability and staff development.
Key Responsibilities:
Build and maintain strong relationships with staff guests governmental departments the community and industry partners
Oversee Corporate Social Responsibility initiatives and community development programmes
Ensure business efficiency through cost control quality management and use of local produce
Maintain and enhance HR structures staff training and adherence to policies
Develop and innovate guest experiences including lodge dining and game activities
Monitor and maintain all operational equipment vehicles generators and buildings
Implement and improve sustainability practices and reduce the lodge s carbon footprint
Provide financial oversight budgeting and forecasting for the lodge
Lead training and development programmes to uphold service standards
Introduce creative service concepts and keep abreast of industry trends
Ensure workplace health safety and compliance standards are met
Develop and maintain a motivated high-performing workforce
Plan staffing levels recruit interview and hire suitable employees
Coach mentor and empower staff providing regular feedback and career development opportunities
Foster teamwork cohesiveness and a positive lodge culture aligned with organisational values
Manage lodge operations daily planning arrivals departures and special guest requests
Oversee menu alignment food budgets and collaborate with the Executive Chef
Host agents media and VIP guests ensuring a premium experience
Maintain transparent communication with the regional manager and other management contacts
Knowledge & Skills Required:
Energetic proactive and guest-focused with a strong understanding of world-class hospitality
Strong leadership interpersonal and communication skills
Ability to think laterally take initiative and cope under pressure
Excellent organisational and financial management skills
Competence in computer systems including Microsoft Office (Excel Access)
Knowledge of employment laws HR practices and employee relations
Attention to detail diligence and ability to motivate and inspire staff
Experience & Qualifications:
Minimum of three years senior management experience in a five-star lodge or luxury hospitality operation
Demonstrated success in leading a high-end property in a remote location
Specialized training in hospitality management or human resources is advantageous
Proven ability to manage operations finances and staff effectively
Personal Attributes:
Outgoing warm and confident personality
Well-presented honest self-motivated and diligent
High energy and sense of urgency with passion for guest delight
Excellent attention to detail and strong staff motivation skills
Committed to creating memorable experiences for guests
Package:
Salary negotiable depending on experience
Live-in accommodation included
Opportunity to lead a prestigious luxury lodge in Namibia
Employment Type
Full Time
