Regional Operations Consultant
Regional Operations Consultant
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a driven and detail-oriented Regional Operations Consultant to support the implementation execution and operational success of TabSquares solutions across our regional markets. You will be the operational point of contact for merchants onboarding project coordination and cross-functional delivery helping to ensure a seamless go-live and high customer satisfaction.
This role is individual-contributor based with no people management and no process optimisation ownership. You will be working across teams and markets applying operational excellence to drive value through project execution and merchant outcomes.
Key Responsibilities:
1. Project Implementation & Operational Execution
- Coordinate end-to-end merchant onboarding and deployment processes across regional markets.
- Ensure smooth go-live execution by managing timelines dependencies and communications across internal stakeholders and clients.
- Track project milestones and ensure adherence to defined SLAs and service standards.
2. Cross-Functional Collaboration
- Act as the operational liaison between Sales Product Customer Success and Engineering teams for merchant deployments.
- Surface region-specific challenges and coordinate with internal teams for resolution.
- Ensure alignment of execution plans with local teams and regional priorities.
3. Merchant Support & Issue Management
- Own merchant post-launch support operations including managing escalations and coordinating resolution efforts.
- Track and report ticket performance common issues and follow-up actions.
- Contribute to root cause analysis (RCA) efforts for recurring issues.
4. Regional Coordination & Reporting
- Maintain visibility over regional deployment pipelines and merchant feedback.
- Provide timely reporting and insights on operational health risks and delivery KPIs.
- Support regional planning and readiness initiatives as needed.
Qualifications :
- Bachelors degree in Operations Engineering or a related field.
- Minimum 5 years of total working experience with at least 3 years in a regional operations or project execution role.
- Experience in SaaS F&B tech POS or similar industries preferred.
- Strong project coordination and stakeholder management skills.
- Able to work independently across multiple time zones and teams.
- Excellent communication and organizational skills.
- Proficiency in Mandarin is a plus not Mandatory
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
